Team Leader - Client Contracts Team

Permanent Full-time | Newcastle & Unanderra

Location and Travel:

This role oversees the Client Contract Officer teams across Newcastle and Unanderra. Travel to the alternate site is required once per month to support team leadership, coaching, stakeholder engagement and operational oversight. All travel expenses associated with these visits will be covered by Uniting.

About the Role

As the Client Administration Team Leader, you will lead a geographically dispersed team responsible for the preparation, management and administration of Permanent Residential Aged Care Residency Agreements and associated financial and contractual requirements.

Reporting to the Client Administration Manager, you will oversee the Client Contract Officers and Client Residential Support Officer, ensuring residents and their representatives receive accurate, timely and compassionate support throughout their aged care journey.

You will work closely with residential aged care services, Finance, Revenues and Receivables, and external stakeholders to ensure admission and residency processes are managed efficiently and in accordance with legislative and organisational requirements.

This is a hands‑on leadership role that combines operational oversight, team development, stakeholder engagement and continuous improvement. You will lead a hybrid and remote workforce across Newcastle and Unanderra, building a connected, engaged and high‑performing team while maintaining consistent service standards across both locations.

You will also play a key role in identifying opportunities to streamline processes, improve service delivery and strengthen compliance,



championing practical and sustainable improvements across the Client Administration function.

About Uniting

At Uniting, we believe in a better way to care. We work alongside individuals, families and communities to provide compassionate support and help people live with dignity, choice and independence.

By ensuring our residential aged care clients receive accurate financial and contractual information and a seamless admission experience, you will contribute to the delivery of quality care and support for older people and their families.

Key Responsibilities

- Lead, manage and develop the Client Contract Officer team and Client Residential Support Officer, fostering a collaborative, accountable and high‑performing team culture.
- Oversee the preparation, negotiation and issuance of Permanent Residential Aged Care Residency Agreements and associated bed movement documentation.
- Ensure all admission and residency documentation is accurate, complete and finalised within required regulatory timeframes.
- Support financial and contractual discussions with residents and their representatives, including accommodation payments, payment methods and ongoing financial obligations.
- Oversee follow‑up of accommodation payment arrangements, outstanding lump sums, resident fees and other account‑related matters in collaboration with residents, representatives, Services Australia and internal Finance teams.




- Provide guidance and support to Service Managers and administrative teams regarding bed offers, vacancies, bed movements, admissions and financial or contractual requirements.
- Ensure processes, work instructions and documentation remain current and aligned with legislative requirements, organisational policies and disclosure obligations.
- Monitor team performance, workload allocation and service standards, ensuring operational objectives and deadlines are achieved.
- Lead, coach and develop a geographically dispersed workforce across Newcastle and Unanderra, maintaining engagement, communication and accountability across remote and hybrid working arrangements.
- Travel to the alternate site once per month to provide face‑to‑face leadership, coaching, team support and operational oversight.
- Build robust relationships with internal and external stakeholders to resolve complex enquiries and support effective service delivery.
- Identify and implement continuous improvement initiatives to streamline workflows, improve productivity, strengthen compliance and enhance the client experience.
- Champion the effective use of systems, technology and standardised processes to improve operational efficiency.
- Promote a culture of feedback, learning, career development, safety and continuous improvement.

About You

You are an experienced aged care professional and people leader who understands the importance of balancing operational efficiency, regulatory compliance and compassionate client service. You have a proven ability to lead teams, manage competing priorities and maintain high standards of accuracy across financial, contractual and a

📌 Team Manager (Kembla Grange)
🏢 Uniting
📍 Kembla Grange