Why join Launch Housing

Launch Housing is an independent Melbourne based community organisation passionately committed to ending homelessness. From providing high quality housing and an innovative range of support, education and employment services, we bring solutions to homelessness under one roof for thousands at risk of, or experiencing the crisis and trauma of homelessness. With over 400 staff working across 16 locations in metropolitan Melbourne, we combine direct action with advocacy, research and innovation to drive widespread change.

Our people are the backbone of our organisation and supporting their wellbeing and professional development is critical to our ability to help our clients and the community. We value lived experience and diversity in our staff, and provide high-quality training & supervision, wellbeing days, access to an Employee Assistance Program and much much more to ensure your career with us is fulfilling.

Don’t just walk past homelessness. Join the solution.

- Contributing to useful and rewarding work and giving something back to the community
- Wellbeing days, ceremonial leave, carers leave and study leave
- Flexible working arrangements
- Purchased leave
- 17.5% leave loading
- 8 weeks’ gender neutral paid parental leave after 12 months of service for both the primary and secondary carer
- Training and career growth opportunities across Launch Housing
- A portion of your income can be tax‑free by salary packaging your personal expenses
- Additional tax‑free salary packaging on dining and accommodation expenses
- Positive, supportive and progressive work environment

This is a permanent part‑time (22.8 hours per week) role.

Overview of the position

The Salesforce Specialist provides specialised Salesforce administration,



governance, optimisation and continuous improvement support for Launch Housing. Positioned within the Partnerships & Engagement team, the role works with stakeholders to ensure the platform effectively supports fundraising, philanthropy, partnerships, marketing and supporter engagement, while maintaining high-quality data, efficient processes and reliable reporting. Working under limited direction and within established strategies, policies, architecture and delegations, the Salesforce Specialist provides specialist advice to managers and stakeholders and translates business requirements into practical system solutions. The role exercises initiative and qualified judgement in platform configuration, data governance, security, integrations, automation, reporting and release management, with guidance available for complex or unusual matters.

A key priority in the first year will be supporting Launch Housing’s implementation of Salesforce and transition from Microsoft Dynamics 365. This includes coordinating requirements, contributing to data migration governance and solution assurance, supporting testing and business‑process improvements, and developing user adoption and change resources. Working with internal stakeholders, implementation partners and vendors, the role will assess options and risks, provide specialist recommendations,



monitor assigned deliverables and support the successful establishment of Salesforce as Launch Housing’s core supporter relationship management platform.

The Salesforce Specialist contributes functional expertise by maintaining platform governance, standards, controls and operating procedures; coordinating the work of vendors and implementation partners; and supporting the capability of users and super‑users. The role contributes to the Salesforce roadmap and identifies practical opportunities to improve organisational processes, supporter experiences and relationship‑management practices through technology, automation and data insights. Through this work, the position helps ensure the platform remains secure, reliable, compliant and aligned with approved organisational priorities.

What you'll be doing

- Support the implementation and rollout of Salesforce across Launch Housing, working closely with implementation partners and key stakeholders to ensure a smooth transition from Microsoft Dynamics 365.
- Lead the development and delivery of training materials, user guides and support resources to build user confidence and encourage effective adoption of Salesforce.
- Manage the ongoing administration, configuration and maintenance of Salesforce, ensuring the platform remains reliable, secure and aligned with organisational needs.
- Oversee user accounts, permissions, system configurations and support requests, ensuring timely resolution and a positive user experience.
- Work closely with the IT team to ensure Salesforce remains secure, compliant and integrated with organisational systems, in line with data governance and information security requireme

📌 Salesforce Specialist (Melbourne)
🏢 Launch Housing
📍 Melbourne