Customer Service / Reception Team Member

Powerhouse Gym Southside

About Us

At Powerhouse Gym Southside, we're more than just a gym—we're a community. We pride ourselves on delivering an outstanding member experience in a welcoming, energetic and supportive environment. Our team is passionate about fitness, customer service and creating a positive atmosphere where every member feels valued from the moment they walk through our doors.

We're currently looking for a friendly, reliable and motivated Customer Service / Reception Team Member to join our growing team.

About the Role

As the face of Powerhouse Gym Southside, you'll be the first point of contact for our members and visitors. This front-of-house role is essential in delivering exceptional customer service while ensuring the smooth day-to-day operation of reception.

You'll be responsible for creating a welcoming experience, assisting members with enquiries, supporting sales opportunities, and maintaining the professional presentation of our reception area.

Key Responsibilities

Welcome members and guests with a friendly, professional attitude

Complete member check-ins, guest registrations and membership verifications

Answer phone calls, emails and member enquiries promptly and professionally

Assist prospective members with membership information and general club enquiries

Process member payments accurately

Promote gym services, retail products, classes, events and current promotions

Support the club's social media initiatives by encouraging member engagement where appropriate

Process cash and EFTPOS transactions and complete end-of-shift till reconciliation

Book appointments,



consultations and classes as required

Maintain a clean, organised and professional reception area

Assist with general administrative tasks, including data entry and record maintenance

Communicate effectively with management, personal trainers and the wider team

Monitor member access and ensure club policies and procedures are followed

Handle member concerns professionally and escalate issues when required

Assist with opening and closing reception procedures

Help maintain a positive, welcoming and community-focused club culture

About You

We're looking for someone who is enthusiastic, approachable and enjoys working with people. You take pride in delivering exceptional customer service and can confidently multitask in a busy environment.

Ideally, you'll have:

Outstanding customer service and communication skills

A positive, friendly and professional attitude

Strong organisational and time management skills

Excellent attention to detail and accuracy

Confidence using computers and learning recent systems

The ability to work both independently and as part of a team

Previous experience in reception, hospitality, retail or customer service (preferred but not essential)

Availability to work a flexible roster, including early mornings, evenings and weekends





What We Offer

Casual position with flexible hours

Complimentary Powerhouse Gym membership

Staff discounts on apparel, supplements and retail products

Ongoing training and development opportunities

Opportunity for career progression within a growing business

Supportive management and a fun, energetic team culture

A workplace where you'll genuinely enjoy coming to work every day

How to Apply

If you're passionate about customer service, enjoy working in a fast-paced environment and want to be part of a team that's committed to delivering an exceptional member experience, we'd love to hear from you.

Apply today by sending your resume along with a brief cover letter telling us why you'd be a great fit for the Powerhouse Gym Southside team.

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Your application will include the following questions:

- Are you available to work on a rotating roster? Which of the following statements best describes your right to work in Australia? Do you have a current Australian driver's licence? How many years' experience do you have as a Service Receptionist? Do you have customer service experience? Which of the following Microsoft Office products are you experienced with? Do you have experience using Microsoft Word?

To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory / salary below minimum wage.

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📌 Front Desk Ambassador – Gym Member Experience (Brisbane)
🏢 Powerhouse Gym Southside
📍 Brisbane