Home Repair Dispute Resolution Specialist

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Great to have you on board. Let's care for tomorrow.

Brisbane, QLD

Be the Voice of Fairness. Drive Better Customer Outcomes.

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an setting where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all.



And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Great to have you on board. Let's care for tomorrow.

Dispute Resolution Specialist | Home Claims

Brisbane, QLD

Be the Voice of Fairness. Drive Better Customer Outcomes.

At Allianz Partners, we’re committed to delivering exceptional experiences when customers need us most. We’re seeking an experienced Dispute Resolution Specialist to join our Home Claims team and play a pivotal role in resolving complex customer complaints with fairness, empathy, and professionalism.

This role is ideal for a customer-focused professional who enjoys problem-solving, managing complex stakeholder relationships, and using insights to drive continuous improvement. As part of a future-focused organisation, you’ll help shape better customer outcomes while working in an environment that embraces innovation, adaptability, digital capability, and continuous learning.

About the Role

As a Dispute Resolution Specialist,



you will manage and investigate customer complaints and disputes from end to end, ensuring fair, timely, and compliant resolutions.

You will work closely with customers, internal stakeholders, and operational teams to identify root causes, assess evidence, communicate outcomes, and provide valuable insights that support enhanced customer experiences and operational excellence.

Key Responsibilities Complaint Resolution

- Manage customer complaints and disputes in accordance with regulatory requirements and internal policies.
- Conduct thorough investigations and assess evidence to determine fair and balanced outcomes.
- Communicate with customers through written correspondence and telephone interactions.
- Effectively manage escalated and complex customer matters.
- Negotiate resolutions while maintaining positive customer relationships.
- Ensure complaint handling timeframes are met in line with legislative and regulatory obligations.

Regulatory Compliance

- Operate in accordance with ASIC complaint handling requirements and the General Insurance Code of Practice.
- Maintain accurate records and case documentation.
- Monitor complaint milestones and ensure compliance with required timeframes.

Stakeholder Engagement

- Build strong relationships across claims, operations, compliance, legal, and leadership teams.
- Collaborate with internal stakeholders to achieve customer-focused outcomes.
- Influence and negotiate effectively to resolve complex matters.

Continuous Improvement

- Analyse complaint trends and customer feedback to identify improvement opportunities.
- Share insights that enhanc

📌 Home Repair Dispute Resolution Specialist (Brisbane)
🏢 Allianz Partners
📍 Brisbane