Call Centre Customer Service Consultant for Leading Removalist Company

Optimove – West End, Brisbane QLD
Full Time | Onsite Position
$30–$40 per hour + Weekly Performance Bonuses
Award Classification: Clerks – Private Sector Award 2020 – Level 2

Are You a High-Performer Who Knows How to Turn Enquiries Into Bookings?

Optimove is looking for a motivated, reliable and commercially minded Call Centre Sales & Customer Service Consultant to join our busy West End office.

This is not simply a position answering phones.

You will be speaking with customers who are actively considering a removalist, understanding exactly what they need, explaining why Optimove is the right choice, overcoming objections and converting genuine enquiries into confirmed bookings.

We are looking for someone with a strong work ethic, excellent listening skills, personal accountability and a genuine drive to achieve results.

If you are someone who needs to be constantly reminded to follow up customers, struggles with targets, regularly arrives late, avoids difficult conversations, or is uncomfortable being accountable for your results, this position will not be the right fit for you.

If, however, you take pride in your performance, listen carefully to customers, follow through on commitments and enjoy turning conversations into sales, we want to hear from you.

Important: This is a full-time, onsite role based at our West End office. There are no remote or work-from-home arrangements.

What You'll Be Doing

Your primary responsibility is to provide an exceptional customer experience while converting incoming enquiries into bookings.

You will:

Answer inbound telephone,



online and email enquiries promptly and professionally

Convert qualified enquiries into confirmed removal bookings

Ask the right questions and actively listen to understand each customer's requirements

Build rapport quickly and confidently explain the value of choosing Optimove

Provide accurate information regarding services, pricing, availability and moving requirements

Identify customer concerns and confidently overcome objections without using high-pressure sales tactics

Follow up quotes and enquiries rather than waiting for customers to call back

Identify opportunities to upsell relevant packing, moving and associated services

Take ownership of enquiries from initial contact through to booking

Maintain accurate and detailed notes within our CRM

Work closely with our operations team to ensure customer expectations are communicated correctly

Resolve customer concerns professionally and efficiently

Manage multiple enquiries and priorities in a fast-paced setting

Consistently achieve individual and team sales targets

Be accountable for KPIs including conversion rates, follow-up activity, call quality, customer service and sales performance

The Person We're Looking For

We are not looking for someone who simply has call centre experience.





We are looking for someone who can demonstrate that they are reliable, coachable, commercially aware and capable of producing results.

The successful candidate will have:

A minimum of 2 years' experience in telephone-based customer service, sales, call centres or a similar environment

A demonstrated history of converting enquiries or leads into sales/bookings

Strong active-listening skills — you understand the customer before trying to sell to them

Confidence asking for the booking and closing a sale

Excellent verbal and written communication skills

A professional, confident and approachable telephone manner

Strong organisational skills and attention to detail

The ability to follow processes and instructions accurately

The ability to receive feedback, implement it and improve

Strong problem-solving and critical-thinking skills

Confidence dealing with objections, difficult customers and changing circumstances

Experience working with KPIs, targets or measurable performance standards

CRM and Microsoft Office experience

The ability to work effectively in a busy office without needing constant supervision

Experience in removals, logistics, transport, sales, quoting or service-based businesses will be highly regarded.

Work Ethic Matters

We operate in a fast-moving service business where customers rely on us during an important and often stressful time in their lives.

For that reason, reliability and work ethic are non-negotiable.

We need someone who:

Turns up on time and ready to work

Takes responsibility rather than making excuses

Follows through when they tell a customer they will do something<

📌 Call Centre Customer Service Consultant for Leading Removalist Company (Brisbane)
🏢 Optimove
📍 Brisbane