The Change Manager is responsible for leading the development and execution of change strategies that support the successful delivery of complex business transformation, regulatory, risk, compliance, and remediation initiatives. Working closely with program leadership and cross-functional stakeholders, the role assesses organisational impacts, drives business readiness, and develops stakeholder engagement, communication, and training strategies to enable effective adoption of change. As a trusted advisor, the Change Manager champions sustainable behavioural and process change, mitigates change-related risks, and ensures recent ways of working are embedded to achieve desired business outcomes and long-term value realization. The role requires demonstrated experience delivering regulatory and compliance change initiatives, including AML/CTF, regulatory remediation, and governance programs within a banking or financial services environment. An opportunity to join Western Union’s Compliance Team on a full-time basis for a 24-month period.

Role Responsibilities

- Change Impact Assessment & Readiness: Conduct impact assessments to identify customer, agent, process, policy, system and operational impacts.
- Stakeholder Engagement & Alignment: Build and maintain relationships with business leaders, program teams, operational partners, Risk and Compliance stakeholders. Facilitate stakeholder engagement activities and drive alignment on change priorities and outcomes.
- Communications & Training Enablement: Develop and coordinate communication strategies, change messaging, training plans and learning materials to prepare impacted audiences for change.
- undefined Change Implementation & Adoption: Execute change management plans, support rollout activities,



reinforce desired behaviours and practices, and ensure successful adoption of remediation initiatives.
- undefined Measurement, Reporting & Continuous Improvement: Monitor change readiness, training completion, stakeholder engagement and adoption metrics. Produce reporting, identify emerging risks and recommend actions to improve change outcomes.

Western Union Competencies

- Customer Focus Understands upstream and downstream impacts of change initiatives on customers, employees and business operations.
- Partners with stakeholders to ensure change interventions support customer outcomes, operational effectiveness and successful adoption of strategic initiatives.
- Management & Planning Plans, prioritizes and manages multiple change initiatives, ensuring delivery of change activities in alignment with program objectives, milestones and organisational priorities.
- Business Expertise Demonstrates in-depth knowledge of change management methodologies, remediation and transformation programs, organisational impacts, operational processes and regulated business environments. Applies business and industry knowledge to drive adoption and sustainable change outcomes.
- Leadership Influences and aligns stakeholders across multiple functions without direct authority. Builds commitment to change and drives accountability for business readiness and adoption outcomes.





Core Factors

- Functional Knowledge Requires deep expertise in change management methodologies, stakeholder engagement, business readiness, communications and training practices. Applies knowledge of remediation programs, risk and compliance requirements, operational processes and industry best practices to support successful program delivery and adoption.
- Area of Impact Impacts successful implementation and adoption of remediation initiatives across multiple business functions and operational teams through the design and execution of change management strategies.
- Nature of Impact Contributes directly to the success of strategic remediation initiatives through effective change planning, stakeholder alignment and adoption management.
- Problem Solving Applies advanced analytical and conceptual thinking to solve complex change-related challenges. Identifies organisational risks, stakeholder concerns and adoption barriers, and develops practical solutions to support successful implementation and sustainable outcomes.

Role Requirements

- 7+ years of experience in Change Management, Business Transformation, Program Delivery, Organisational Change or related disciplines.
- Experience supporting large-scale remediation, compliance, risk or regulatory programs strongly preferred.
- Bachelor's degree Business, Organisational Development, Human Resources, Communications or related discipline.
- Prosci, ACMP or equivalent change management certification preferred.
- Additional Skills Needed: Advanced change management and stakeholder engagement expertise, with strong capability across business readiness, change impact assessment, communications, tr

📌 Manager, Change Management (Sydney)
🏢 The Western Union
📍 Sydney