Miei is a social enterprise delivering corporate gifting, bespoke hampers, florals, events and brand activations, with a commitment to creating meaningful social impact through business.

We work with corporate clients to create thoughtful, customised experiences that help businesses celebrate, connect and engage with their people, clients and communities.

About the Role

Customer Account ManagerAbout Miei

Miei is a social enterprise delivering corporate gifting, bespoke hampers, florals, events and brand activations, with a commitment to creating meaningful social impact through business.

We work with corporate clients to create thoughtful, customised experiences that help businesses celebrate, connect and engage with their people, clients and communities.

About the Role

Miei is seeking a highly organised, polished and client-focused Customer Account Manager to manage, nurture and grow our existing portfolio of approximately 50 corporate accounts while actively developing new business opportunities.

Reporting directly to the General Manager, you will deliver an exceptional end-to-end client experience, building strong relationships and managing projects seamlessly from initial brief through to creative proposal, approval, execution and follow-up.

Working closely with our creative, production, floristry, operations and accounts teams, you will be a trusted point of contact for clients, understanding their needs and providing thoughtful, creative solutions aligned with their objectives, brand and budget.

Beyond managing existing accounts, you will proactively identify new opportunities, seek referrals and introductions,



build relationships with prospective clients and establish new corporate partnerships to support Miei’s continued growth.

This is a relationship-led role for someone who is intuitive, commercially minded, proactive and passionate about delivering outstanding service.

Key Responsibilities

1. Client Relationship & Account Management

- Manage approximately 50 existing corporate accounts, developing trusted, long-term relationships with key contacts.
- Act as the primary point of contact, providing responsive, professional service.
- Schedule regular meetings and check-ins to understand upcoming requirements, objectives and opportunities.
- Obtain detailed briefs, establish budgets, clarify expectations and confirm timelines.
- Proactively identify opportunities to strengthen relationships, increase engagement, improve retention and grow accounts.
- Anticipate client needs and provide thoughtful recommendations rather than simply responding to requests.

2. Creative Proposals & End-to-End Project Management

- Translate client briefs into tailored concepts and creative proposals for consideration.
- Work with the creative team to develop customised designs, presentations, product selections and activation concepts.
- Present recommendations that balance creativity, practicality, budget and client objectives.
- Manage projects from initial brief and proposal through to approval, ordering, production, delivery and installation.




- Take ownership from start to finish, ensuring a seamless client experience and high-quality execution.

3. Corporate Activations & Seasonal Planning

- Guide clients on suitable approaches for corporate activations, events and seasonal campaigns.
- Proactively plan for key occasions including Easter, Mother’s Day, Christmas and other relevant corporate events.
- Recommend gifting, hampers, florals, installations and branded experiences appropriate to each client’s requirements.
- Encourage forward planning by providing creative inspiration and practical advice regarding budgets, lead times and available options.
- Develop annual account plans identifying key dates and opportunities to engage clients throughout the year.

4. Business Development & New Client Acquisition

- Actively identify, nurture and develop new opportunities to expand Miei’s corporate client base.
- Take a strategic approach to prospecting, targeting suitable corporate clients, commercial buildings and organisations aligned with Miei’s services.
- Leverage existing relationships to generate referrals, introductions and recommendations to corporate contacts, building managers, concierge teams and decision-makers.
- Confidently ask clients about their skilled networks and opportunities for introductions to other organisations, buildings and relevant contacts.
- Build and maintain a strong pipeline of prospective clients, consistently following up on enquiries, referrals and introductions.
- Identify opportunities to introduce Miei’s corporate gifting, hampers, florals, events and brand activation services to new organisations and building

📌 Key Account Manager (Melbourne)
🏢 miei
📍 Melbourne