GENERAL SUMMARY

The Bay Club Operations Associate is an exciting opportunity to gain experience across multiple areas of Club operations while creating memorable experiences for members and guests every day. It's more than a support role; Associates contribute to the overall success of the Club by supporting hospitality, fitness, facility operations, and member services. This role provides a unique opportunity to explore different departments, build valuable skills, and discover potential career paths within the organization. This role is ideal for individuals who enjoy variety, thrive in a fast-paced environment, and are excited to develop new skills while building a foundation for future advancement. Bay Club Associates are expected to deliver outstanding service, uphold safety and cleanliness standards, support daily Club operations, and bring a positive, energetic, and professional attitude to every interaction.

Job Description

The Bay Club Operations Associate is an exciting opportunity to gain experience across multiple areas of Club operations while creating memorable experiences for members and guests every day. It's more than a support role; Associates contribute to the overall success of the Club by supporting hospitality, fitness, facility operations, and member services. This role provides a unique opportunity to explore different departments, build valuable skills, and discover potential career paths within the organization. This role is ideal for individuals who enjoy variety, thrive in a fast-paced environment, and are excited to develop new skills while building a foundation for future advancement. Bay Club Associates are expected to deliver outstanding service,



uphold safety and cleanliness standards, support daily Club operations, and bring a positive, energetic, and professional attitude to every interaction.

Our Culture

Our unique culture is at the heart of all we do and is guided by our values and behaviors. It's what we expect of ourselves and each other every day. We call it our "Code of Culture".

Our Code of Culture includes Our Mantra, Our Actions We Live By, and Pete's Promise:

Our Mantra

Respect The Past

Accept Responsibility

Pay it Forward

Our Actions We Live By

Actions We Live By. It's who we are when we step into our full power.

Keep It Real. Always.

We need open and honest discussions. We need courage to speak up and to call things out that aren't good enough. And we navigate tough conversations with empathy and grace.

Think Ahead. Be An Owner

Always be proactive, not reactive; be on the front foot. If we want to be an owner of this business, we must act like it

Stay Humble. Hustle Harder.

Show up and do the hard work. Be a gritty, roll-up-your-sleeves kind of crew. Know it's never about one person--we are a part of a powerful team.

One Team. One Voice.

Be ONE united team. When we move in the same direction, there are no limits to what we can accomplish.

Be Curious. Ask Why

Stay member curious. We seek to understand, and we never settle.



We ask questions to truly understand the core of a matter.

Pete's Promise

Service Forward

Ruthlessly Consistent

Do the Right Thing

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Primary Job Functions

Club Cleanliness & Housekeeping

- Maintain cleanliness and appearance standards throughout assigned Club areas, including fitness spaces, locker rooms, lobby, reception desks, pool areas, restrooms, and common areas.
- Perform detail cleaning and preventive maintenance activities.
- Restock supplies, amenities, janitorial products, and inventory items.
- Assist with laundry operations, including collecting, washing, drying, and folding towels.
- Maintain a clean, safe, and organized work setting.
- Identify and communicate maintenance and cleanliness issues requiring further attention.

Customer Service & Member Experience

- Greet members and guests upon arrival and throughout the Club.
- Check members and guests into the Club and applicable activity areas.
- Ensure guest registration requirements and applicable fees are completed.
- Book appointments, programs, services, and class reservations.
- Provide information regarding Club amenities, programming, events, and services.
- Deliver exceptional service experiences to members, guests, and fellow Associates.
- Build positive relationships with members and guests through proactive engagement and responsiveness.
- Represent the Club professionally through image, communication, follow-through, and responsiveness.
- Assist in generating membership and pr

📌 Operations Associate (Redmond)
🏢 The Bay Club
📍 Redmond