This is a Product Delivery Manager role with The Customer Experience Company based in Sydney, NSW, AU

== The Customer Experience Company ==

Role Seniority - junior, mid level

More about the Product Delivery Manager role at The Customer Experience Company

About CEC

The Customer Experience Company (CEC) is an Australian consultancy that designs and builds the experiences customers and staff use every day. Over more than 20 years and more than 500 client engagements, we have delivered measurable results for the organisations we work with. We believe we can deliver efficiency and a great experience together. Our approach, Experience Engineering, puts CX strategy, service design, and technology delivery in one team from day one. We shape the strategy around what can be built, and the software around what customers need. We are a small, senior, and experienced team. Strategists, designers and engineers work side by side, and we use modern AI-native engineering to ship high-quality custom software for a fraction of the usual cost and time.

The role

As our Product Delivery Manager, you will own the delivery of several client products at once, from signed statements of work to go-live and ongoing support. You will help decide what gets built, plan how it gets built, and see it through to release. The role combines product management, project management and delivery management in one holistic role. This is Experience Engineering applied to delivery. The team shapes product strategy around what it can realistically deliver, and the delivery plan explains the reasoning behind every priority. Decisions move faster because there are fewer handoffs. Stakeholders hear one consistent account of where the product is going,



how the work is progressing and what is shipping next.

You will move between these disciplines throughout the week. In a single day you might test an idea with a quick prototype, reshape the roadmap in response, and turn the result into tickets the team can pick up. If you enjoy that range and want to own the whole path from idea to release, this role was written with you in mind.

CEC is growing, and our project load now needs a dedicated product delivery lead. You will be the day-to-day contact for client product owners and the person who keeps our designers and engineers focused on the right work. Each engagement gets the delivery attention it deserves, and our technical leads can focus on architecture and build.

Your first six months

- Two to three active client products are running to a transparent plan, with predictable releases.
- Clients describe CEC as easy to work with, and they raise scope changes early and agree to them in writing.
- CEC has a consistent delivery playbook covering sprint planning, UAT, go-live readiness and hypercare.
- Leadership has accurate weekly visibility of capacity, budget burn and risk across your portfolio.

What You Will Do

Your responsibilities fall into three disciplines. You will work across all of them at once, and each set of tasks informs the others.





Project management

- Turn statements of work into timelines, release plans and project plans with the technical lead, so the team and the client can rely on them.
- Keep the RAID log current, so risks, assumptions, issues and dependencies are visible and owned.
- Escalate issues as they arise and put mitigations in place before they affect delivery.
- Report on project health, giving an honest picture of progress, risk and confidence.
- Keep stakeholders engaged with regular, clear updates on both product and project progress.

Product management

- Set the product strategy and explain it in terms the whole team understands.
- Prioritise the product roadmap, make trade-offs visible, and explain the reasons behind them.
- Resolve the points where engineering, design and delivery meet, so decisions get made, and work keeps moving.
- Advocate for users and the business, and find solutions that serve both.
- Prototype ideas with tools like Claude and Cursor so you can test assumptions quickly before the team commits to building them.

Delivery management

- Run agile cadences, including sprint planning, stand-ups, refinement, showcases and retros, sized to each engagement and kept focused and useful.
- Help write, refine and triage development tickets so the team always has clear, ready work.
- Write release notes that explain what changed and why it matters to product users.
- Plan deployments with engineering, covering timing, dependencies and communication.
- Help produce and maintain technical documentation.

What You Will Bring

The right person for this role has worked across project, product and delivery

📌 Product Delivery Manager (Sydney)
🏢 Hatch
📍 Sydney