About Orange Sky

Orange Sky exists to support Australians who are facing challenges in their lives, including homelessness, financial hardship, limited access to laundry facilities or temporary displacement due to a natural disaster.We are committed to being there when it’s needed most, offering free laundry services, warm showers and friendly chats with our volunteers. Our volunteers and vans hit the road every day across Australia and New Zealand, helping folks feel seen, heard, and supported. Over the past nine years, we’ve met thousands of amazing people and heard some incredible stories. Now, we’re on the lookout for someone just as passionate to join our team and help keep the wheels turning, literally

The Role

This position is perfect for a strategic, systems-focused leader who excels at supporting high-performing teams and translating big-picture vision into seamless operational delivery. This 12-16 month fixed-term contract role backfilling exciting internal movements, reports to our Director, Marketing & Operations Support. Overseeing Volunteer Support, Asset Support, and Volunteer Experience, you will provide strategic direction for our volunteer program, fleet operations, and volunteer platform ensuring operational systems are scalable, efficient, and deeply grounded in the needs of our community and volunteers.

What you’ll be doing (in a nutshell)

- Leading Operational Strategy: Translating organisational strategy into clear plans, deliverables, and measurable outcomes for Operations Support across Australia and Aotearoa (New Zealand).
- Directing Volunteer & Fleet Operations: Providing strategic oversight of asset builds, fleet maintenance,



incident management, and end to end volunteer attraction, engagement, and retention strategies.
- Uplifting Systems & MyOS: Driving continuous improvement and strategic enhancement of MyOS (our volunteer management platform) to support scalable ways of working.
- Empowering People & Culture: Coaching, mentoring, and developing a high-performing team of leaders, fostering accountability, continuous learning, and alignment with Orange Sky values.
- Managing Resources & Risk: Owning annual budgets, resource allocation and operational risk management, while acting as an escalation point for complex or out of hours incidents.
- Collaborating Across Leadership: Partnering with broader operational streams and executive leadership to align shared priorities, remove friction, and embed a volunteer centric lens across decisions.

What you bring to the table

- The experience: Proven background in a senior leadership role within a fast paced workplace (ideally in a similar organisation or industry), with a track record of leadership and managing large scale volunteer bases.
- Systems thinking & improvement: Demonstrated capability in identifying systemic issues, leveraging technology, and optimising operational processes to elevate user and volunteer experiences.




- Strategic & financial acumen: Strong analytical skills with experience managing budgets, analysing operational data, and allocating resources to achieve long-term goals.
- Stakeholder & people leadership: Exceptional communication skills with the ability to influence diverse teams, build cross departmental trust, and navigate complex, ambiguous situations.
- Risk & incident management: Sound judgement and proven problem solving abilities, capable of handling high stakes decisions with a focus on safety, quality, and service continuity.
- The mindset: A proactive, improvement minded, and flexible leader with a commitment to Orange Sky's values and the ability to travel when needed.

Why Join Orange Sky?

At Orange Sky, we want every person to be "Better for Being Orange" that includes our volunteers, friends, supporters, and employees. Joining our team means working alongside a passionate, high-performing group of people dedicated to our mission of Positively Connecting Communities.

We offer an inclusive, modern, and flexible environment where your well-being, life circumstances, and personal growth are genuinely supported through our industry-leading benefits, including:

- Personal & Wellbeing Leave: Wide coverage of leave incorporating reproductive health, mental health, and extended personal care.
- Cultural & Flexible Public Holidays: Option to substitute public holidays for another day that works best for you as well as the ability to swap a cultural or religious public holiday for observance of a day that is more in line with your beliefs.
- Inclusive Compassionate Leav

📌 Strategic Head of Volunteer Operations (Brisbane)
🏢 Orange Sky Australia
📍 Brisbane