The Partner Success Specialist – Employment Hero is responsible for end-to-end implementation, optimisation and ongoing enablement of the Employment Hero (EH) HR and Payroll platform for our clients. This role ensures implementations are delivered on time and to a high standard, supports continuous improvement of client systems, trains client users and internal team members, and provides high-quality troubleshooting and platform guidance.

Key Outcome 1: Deliver successful Employment Hero implementations end-to-end

- Manage implementation projects from kick-off to go-live, ensuring scope, timelines and deliverables are clear.
- Maintain and update project plans, tasks, milestones and risks; keep stakeholders informed of progress.
- Gather required information from clients (employee data, payroll rules, policies, templates, org structure).
- Coordinate client actions and follow-ups to keep projects moving and avoid delays.
- Configure EH to align with agreed design, compliance requirements and client processes.

Key Outcome 2: Accurate data migration and system configuration

- Prepare, cleanse and validate client data for import/migration (employee records, leave balances, pay items, classifications, etc.).
- Complete data imports/migrations and reconcile results to ensure accuracy and completeness.
- Set up core system configuration including:
– Approval workflows (leave, timesheets, onboarding, changes, etc.)
– Onboarding workflows and checklists
– Organisational structure, roles and permissions
– Conduct quality checks and document configuration decisions for internal reference and future support.

Key Outcome 3: Optimise EH and roll out new features to improve client outcomes





- Review client usage and recommend improvements to system setup and workflows.
- Configure and roll out new features/modules where applicable and beneficial.
- Identify automation opportunities to reduce admin burden and improve compliance.
- Maintain awareness of EH product updates and translate updates into practical business benefits for clients.

Key Outcome 4: Deliver high-quality training, workshops and user enablement

- Provide structured training to client administrators and end users (HR, managers, employees).
- Develop and maintain clear user guides, step-by-step instructions and “how-to” resources.
- Run workshops with HR partners and client groups to communicate what’s current, how it works, and why it benefits the business.
- Tailor training to user capability, business needs and platform maturity (new to EH vs established).
- Ensure clients are confident, capable and self-sufficient with agreed processes post go-live.

Key Outcome 5: Build internal capability and support delivery excellence

- Train and coach internal team members on EH functionality, processes and common troubleshooting steps.
- Support Admin & Support teams to resolve system issues efficiently and accurately.
- Provide internal demos and “toolbox sessions” to uplift knowledge and consistency.




- Contribute to internal SOPs, checklists and implementation playbooks to standardise delivery.

Key Outcome 6: Support sales enablement and partner portal administration

- Conduct EH demos for prospects and clients, focusing on relevant use cases and benefits.
- Log leads accurately in the Employment Hero Partner Portal and maintain records.
- Set up implementation projects promptly upon sale/engagement, ensuring correct client details and scope are captured.
- Liaise with internal sales/BD on handover details, expectations and next steps.

Key Outcome 7: Operational support, coverage and client experience

- Provide coverage for leave periods and assist with onboarding activities as required.
- Support client onboarding tasks (account setup, user access, initial guidance, scheduling training).
- Troubleshoot platform issues and provide clear, timely guidance to clients and internal teams.
- Escalate platform issues to EH support when required and manage follow-up through to resolution.
- Maintain high standards of client communication, professionalism and responsiveness.

Key Performance Indicators (KPIs)

- Implementations delivered on time and within agreed scope
- Data migration accuracy and reconciliation outcomes
- Reduction in support issues through improved setup and training
- Training completion and user adoption outcomes
- Quality and clarity of documentation/resources produced
- Timely lead logging and project setup completion
- Internal team capability uplift (measured through reduced escalations and improved consistency)

Key Skills & Experience

- Demonstrated experience implementing and conf

📌 Hr Hiab Crane (Sydney)
🏢 PJT Excavations
📍 Sydney