SERVICE & MAINTENANCE ELECTRICIAN / TECHNICIAN RECRUITMENT BRIEF

Job Capital is seeking qualified Service & Maintenance Electricians / Technicians on behalf of a client in Brisbane, Queensland. The role delivers safe, compliant and high-quality electrical service and maintenance outcomes across client sites, combining strong technical capability with professional customer service, effective job management and accurate documentation.

POSITION DETAILS

Position title: Service & Maintenance Electrician / Technician

Industry: Commercial and industrial electrical services

Location: Brisbane, QLD

Direct reports: Account Manager, with escalation to the Operations Manager - Service

Key relationships: Service Coordinators, Operations, Accounts and clients

Employment type: Full Time

Remuneration

- Level 1: $43-$47 per hour
- Level 2: $47-$50 per hour
- Level 3: $50-$55 per hour

ROLE PURPOSE

The purpose of this role is to deliver safe, compliant and high-quality electrical service and maintenance outcomes while representing the employer professionally on client sites.

Service Technicians work closely with Service Coordinators, Operations, Accounts and clients to ensure works are completed safely, efficiently and to the required standard, with accurate documentation supporting timely job close-out and invoicing.

The role operates across three capability levels - Level 1, Level 2 and Level 3. Progression between levels is based on demonstrated capability, autonomy, accountability and consistent performance. Responsibility and independence increase at each level.

TASKS & RESPONSIBILITIES

- Deliver electrical service and maintenance works in accordance with applicable Australian Standards,



electrical compliance requirements and company procedures.
- Test, commission and certify electrical installations as required and where authorised.
- Diagnose and resolve electrical faults and service issues.
- Complete accurate job notes, service records, supporting documentation and site photographs.
- Communicate effectively and professionally with clients, Service Coordinators and the wider office team.
- Manage materials and stock, including raising purchasing requirements where necessary.
- Maintain company vehicles, tools, plant and equipment in a secure, clean and presentable condition.
- Manage allocated jobs, daily schedules and work priorities effectively.
- Maintain accurate time and job-status records within the employer’s work-management systems.
- Identify and elevate risks, variations, technical issues or other matters that may affect job outcomes.
- Take ownership of allocated work and ensure jobs are progressed and closed out appropriately.
- Represent the employer professionally while attending client sites.
- Maintain a strong focus on safety, quality, compliance and customer service.

CAPABILITY LEVELS

Level 1 - Developing Technician

A Level 1 Service Technician is focused on building core service capability, consistency and confidence while working under guidance.





Key characteristics

- Completes allocated service tasks under supervision.
- Follows job scopes, instructions and safety requirements accurately.
- Demonstrates foundational fault-finding and testing knowledge.
- Requires support for complex diagnostics and decision-making.
- Continues to develop time-management skills, job ownership and documentation quality.
- Escalates issues appropriately and seeks guidance when required.
- Develops confidence in client communication and service delivery.

Level 2 - Independent Technician

A Level 2 Service Technician operates independently across most service and maintenance works, demonstrating strong problem-solving capability and job ownership.

Key characteristics

- Independently completes service and maintenance works to a high standard.
- Diagnoses and resolves faults with minimal supervision.
- Effectively manages workload, schedules and priorities.
- Produces accurate and consistent job notes and documentation.
- Communicates confidently with clients and internal teams.
- Takes ownership of job outcomes from attendance through to completion.
- Identifies opportunities for service improvements or additional works and escalates them appropriately.
- Demonstrates reliable technical judgement across routine and more complex service work.

Level 3 - Advanced / Senior Technician

A Level 3 Service Technician is a highly trusted technical resource who handles complex works and supports the broader team through leadership and technical expertise.

Key characteristics

- Manages complex fault-finding, diagnostics and critical service

📌 Service & Maintenance Electrician / Technician (Brisbane)
🏢 Job Capital
📍 Brisbane