Max Computing is an established, family-owned Managed Service Provider (MSP) specialising in Apple, Microsoft and cloud technologies.

With over 18 years of experience, we provide end-to-end IT services, including technical support, managed services, consulting, hardware procurement and project delivery.

As an Apple Technical Parter, Apple Authorised Reseller, Microsoft Partner and Google Reseller we work across diverse technology environments, supporting organisations in a range of industries.

Our values of Passion, Integrity and Excellence underpin the way we work. We believe great IT support is about more than fixing technical problems — it's about understanding our customers, building solid relationships and delivering the right solutions at the right time.

We're a close-knit team that values collaboration, initiative, knowledge sharing and professional development. We recognise that our people have lives beyond work and aim to maintain a supportive environment where everyone can contribute and grow.

We're looking for an IT Technical Consultant to strengthen our helpdesk and consultancy team.

About the business

Max Computing is an established, family-owned Managed Service Provider (MSP) specialising in Apple, Microsoft and cloud technologies.

With over 18 years of experience, we provide end-to-end IT services, including technical support, managed services, consulting, hardware procurement and project delivery.

As an Apple Technical Parter, Apple Authorised Reseller, Microsoft Partner and Google Reseller we work across diverse technology environments, supporting organisations in a range of industries.

Our values of Passion, Integrity and Excellence underpin the way we work.



We believe great IT support is about more than fixing technical problems — it's about understanding our customers, building strong relationships and delivering the right solutions at the right time.

We're a close-knit team that values collaboration, initiative, knowledge sharing and professional development. We recognise that our people have lives beyond work and aim to maintain a supportive environment where everyone can contribute and grow.

We're looking for an IT Technical Consultant to strengthen our helpdesk and consultancy team.

About the role

This is a hands-on technical support and consulting position, primarily focused on Level 1 and Level 2 support, with opportunities to develop broader technical skills and contribute to customer projects.

You’ll work directly with customers and alongside experienced consultants, supporting a diverse range of Apple, Microsoft, networking and cloud environments.

We’re looking for someone who enjoys solving problems, takes ownership of their work and understands that effective IT support relies on both individual initiative and collaboration.

What you’ll be doing

- Responding to, triaging and resolving customer support requests efficiently and professionally.

- Taking ownership of tickets and progressing them towards successful resolution.

- Troubleshooting Windows, macOS, Microsoft 365,



networking and related technology issues.

- Preparing, configuring and deploying Windows PCs, Macs and associated equipment.

- Supporting customer onboarding, offboarding, maintenance and system administration.

- Monitoring customer environments and responding to alerts and maintenance requirements.

- Identifying when assistance or escalation is appropriate and proactively collaborating with colleagues.

- Keeping customers informed and maintaining accurate ticket notes and technical documentation.

- Assisting with onsite customer support, installations and technical projects.

- Contributing to improvements in technical processes, documentation and customer environments.

- Continuing to develop your technical knowledge and capabilities.

What success looks like

At Max Computing, we value outcomes over simply being busy.

A successful consultant takes responsibility for progressing work, communicates effectively, asks for help when appropriate and works collaboratively to deliver the best outcome for the customer.

We don’t expect you to know everything. We do expect you to demonstrate initiative, sound judgement, a willingness to learn and a commitment to completing work to a high standard.

You’ll be trusted to manage your responsibilities while having access to experienced colleagues when you need support.

Benefits and perks

A supportive, collaborative team

You’ll join an established team of consultants who enjoy technology, share knowledge and work together to solve problems.

We encourage independent thinking while recognising that collaboration often produces better outcomes.

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📌 IT Support Consultant (Sutherland Shire Council)
🏢 Max Computing
📍 Sutherland Shire Council