Job Description

Join Our Team at Hannah St Hotel Melbourne – Porter At Hannah St Hotel, we pride ourselves on delivering exceptional service and creating memorable experiences for every guest. We are seeking a dedicated and professional Porter to join our team and uphold the highest standards of hospitality. As a Front Office Porter, you will play a vital role in ensuring seamless guest arrivals and departures, providing assistance with luggage, valet parking, and offering expert knowledge about our hotel and local attractions. Your commitment to excellence and attention to detail will help us maintain the luxurious experience our guests expect. What We’re Looking For: A polished, professional approach with a strong customer service focus. Ability to remain calm and efficient under pressure. A proactive attitude and willingness to assist across various tasks. Excellent communication and interpersonal skills. Previous experience in a similar role within a luxury hotel environment is highly regarded. Key Responsibilities: Welcome guests and assist with luggage and transportation needs. Provide accurate information about hotel facilities and local attractions. Support the Front Office team with guest requests and operational tasks. Maintain a clean and organized lobby and entrance area. Ensure all interactions reflect the elegance and professionalism of Hannah St Hotel. At Hannah St Hotel, we foster a collaborative and respectful work environment where every team member contributes to creating an exceptional guest experience. If you are passionate about hospitality and take pride in delivering service of the highest standard, we would love to hear from you. Does this sound like your next career move? (Note:



removed “Apply today and become part of our team” to avoid call to action)

Hotel Windsor is an iconic Australian hotel embodying the architecture and elegance of a European style ‘Grand Hotel’, situated on Spring Street and located at the ‘Paris’ end of Melbourne. Our Concierge Department plays a pivotal role in making the guest experience memorable.

We welcome positive, passionate, honest and hardworking individuals into our team and commit ourselves to the highest professional standards. We support integrity and initiative, and we strive to give opportunities for personal and professional development in a supportive environment.

The Opportunity

Our beautiful hotel is looking for an enthusiastic and helpful Porter to join our Concierge team on a Part-Time basis. As a key player within our Concierge Department, you will be the first and last point of contact for our guests, therefore great people skills are a must

- Greet and attend to all guests upon arrival and departure, be the first and last point of contact
- Provide helpful, friendly and personalized service, attending to guest errands and requests.
- Handle guest luggage; delivering bags and luggage to the relevant rooms where necessary.
- Provide accurate information on the hotel and restaurants within the group.
- Valet Park guest cars as required.




- Have sound knowledge of public transport, local attractions, restaurants and events going on around Melbourne/Victoria region.

Our successful candidate will have:

- One year experience in a similar role or 5-star hotel environment.
- Australian Manual Drivers License a must.
- Communication and time management skills.
- Exceptional eye for detail and a positive attitude.
- Previous Opera knowledge will be highly regarded.

Discover what awaits you:

- Take comfort in the security of a permanent position in an industry you’re passionate about
- Prime Location, work in the heart of Melbourne’s CBD, steps away from public transport.
- Amazing Perks, staff discounts across the group (Aru & Saadi) as well as a daily staff meal.
- Be part of an ever-expanding hospitality group with plenty of room for growth within our ever-expanding hospitality group.

If this sounds like you, we can’t wait to hear from you Take the next step in your career and join our exceptional and iconic team at The Hotel Windsor.

Please note that only short-listed candidates will be contacted for this role. You must have valid working rights in Australia to be considered.

As Marriott International’s flagship brand, Marriott Hotels drives innovation in our industry. Be part of a collaborative team of creative, dynamic people setting the pace in the industry. Find your place in an workplace built on strong relationships where every associate is empowered to make an impact and valued for their contributions. When you become a Marriott Hotels Porter, opportunity awaits.

Position Summary:

Be the “face of the hotel” - engaging and inspiring guests through each guest interact

📌 Porter (Melbourne)
🏢 AccorHotel
📍 Melbourne