Key Requirements
• Hands-on content creator — you must have personally produced operational manuals, role-based user guides, self-paced e-learning and facilitated training packages.
• Articulate 360 practitioner — Rise and Storyline authoring with source files someone else can pick up and maintain.
• Accessible to Hobart — Hobart based stakeholders to engage with
• Relevant Training qualifications. The Gig Training and Documentation Lead Cloud Delivered is on the hunt for a hands on Training and Documentation Lead to join a small, committed crew delivering a significant training and documentation program.
Picture this: You are the practitioner at the centre of an eight month engagement in Hobart. You are not managing someone else's work. You interpret the processes, write the content, and stand in front of stakeholders to validate it.
This gig covers multiple stakeholder groups across a wide range of business processes. You will run workshops, hold weekly progress meetings, author operational manuals and user guides, build self paced e-learning modules, and produce facilitator resources for a train the trainer model.
We know because we do. Our team are practitioners ourselves. We know what hands on actually means, and we know how to spot the real thing. This is not a role for someone who oversaw a team that did this work.
If you tick the essentials below, we will help you nail this engagement from day one. Talk to us:
• Cloud Delivered
• Tristan Coleman
• Dan Harrison
• Ursan Sachdeva Essential Criteria
• Demonstrated experience producing this exact material: operational manuals, role based user guides,



self paced e-learning and facilitated training packages. Not adjacent work, and not managing a team that did it.
• Hands on Articulate 360 authoring across Rise and Storyline, producing source files someone else can pick up and maintain.
• Training design and delivery on government or enterprise system implementations.
• Workshop facilitation in front of mixed stakeholder groups, from internal operational staff through to external portal users.
• Accessibility practice to WCAG 2.1 AA, and the ability to evidence it.
• The ability to estimate effort by process complexity and then hold to the estimate. Desirable Criteria
• Vocational education and training sector knowledge: apprenticeships and traineeships, registered training organisations, or grant administration.
• Tasmanian Government or other Australian public sector experience.
• Prior work on an implementation where documentation had to be written against a platform still being configured.
• Business analysis or technical writing experience, turning functional documentation and test cases into material end users can follow. Screening Questions YOU WILL BE ASKED: Seriously, don't bother if you don't think you'll pass these questions.
• Are you located in Tasmania,



and able to attend stakeholder workshops in Hobart. Or willing to relocate. (Expected answer: yes / no)
• Are you an Australian Permanent Resident or Citizen with full work rights? (Expected answer: yes / no)
• How many years of experience do you have personally producing operational manuals, role-based user guides, self-paced e-learning and facilitated training packages (hands-on authoring, not managing a team)? Expected answer: a number)
• How many years of hands-on Articulate 360 authoring experience do you have across Rise and Storyline? (Expected answer: a number)
• How many years of training delivery experience do you have on government or enterprise system implementations? (Expected answer: a number)
• How many years of workshop facilitation experience do you have with mixed stakeholder groups (internal operational staff through to external portal users)? (Expected answer: a number)
• How many years of experience do you have applying accessibility practice to WCAG 2.1 AA in a content or e-learning context? (Expected answer: a number)
• On a scale of 1 to 10, how would you rate your ability to estimate effort by process complexity and then hold to that estimate across a multi-wave delivery schedule? (Expected answer: a rating)
• How many years of Tasmanian Government or other Australian public sector experience do you have? (Expected answer: a number)
• How many years experience do you have post attaining a recognised training certification, and a relevant tertiary qualification. (Expected answer: a number)

📌 Training and Documentation Expert (Melbourne)
🏢 Cloud Delivered
📍 Melbourne