Reporting to the Customer Service Delivery Supervisor, the Customer Coordinator will join our team on a fulltime basis at our Perth Branch, working alongside the Workshop to deliver exceptional customer service while acting as the first point of contact for clients and stakeholders. This wide-ranging role combines customer engagement and operational support to ensure efficient service delivery and positive customer outcomes. Roster – Monday – Friday, 10.5 Hrs (Including unpaid meal break)

What You'll Do
• Evaluate customer requirements to identify and define tailored service and repair scopes, working closely with the quoting department to provide accurate quotations.
• Create and review work orders and work packs against customer purchase orders.
• Manage customer agreements, proforma invoices, invoicing, and claim processing in accordance with company procedures.
• Maintain accurate customer records, documentation and reports using key systems including DBS, Concur, SAP, CWS, IDS, Foundry and SIS
• Coordinate with customers and stakeholders to achieve timely outcomes, identifying additional opportunities to support continuous improvement.
• Create and manage warranty claims in accordance with Caterpillar guidelines on behalf of customers Skills &

Experience:
• Workshop, service, or heavy equipment industry experience.
• A customer-first mindset and strong stakeholder management skills.
• Exceptional organisation, planning, and communication abilities.
• Experience with warranty process and claims
• Experience using ServiceLink,



DBS, or similar operational systems.
• Mechanical aptitude or a trade background (desired). Our Benefits include, but are not limited to:
• Financial Benefits
- Paid Parental Leave & Secondary Carers Leave, Salary Sacrificing, Novated Leasing, Income Protection Insurance & more than 600 retail discounts, such as, Coles, Petbarn, Virgin, HOYTS & Crown.
• Health & Wellness
- Discounts with BUPA, Fitness Passport to access multiple gyms across Australia & EAP access to support you and your immediate family.
• Culture & Career
- Personal and Team Recognition (Made for More awards), Internal Career Progression, Training & Flexibility through our award-winning WesTrac Institute
• Employee Referral Program
- Opportunity to receive a referral bonus up to $5000 for applicable roles
• Additional Perks
- Emergency Services Leave, Defence Force Reserves Leave & Employee Share Purchase Plan opportunity. Our Company & Commitment With over 4,500 employees, WesTrac is one of the world's largest authorised Cat® equipment dealers, offers a wide range of mining and construction equipment and management solutions. At WesTrac, we reflect diverse communities, celebrate our people's diversity, and create a culture where employees feel safe to be their authentic selves. We encourage applications from First Nations people, LGBTQIA+ individuals, and those from culturally diverse backgrounds. WORK180 endorsed employer for our commitment to diversity, inclusion, and equality. Reference Number: 6547

📌 Customer Coordinator (Australia)
🏢 Westrac
📍 Australia