Your day to day
• Lead and coordinate the F&B; team to deliver premium service for our guests.
• Greet and welcome all guests and take beverage and food orders in a prompt and professional manner.
• Prepare food and beverages for service to guests and present food according to established health and presentation standards.
• Monitor guest behavior and guest alcohol consumption to determine when alcohol service to the guest should cease; notify management of incidents involving excessive alcohol consumption or impaired condition of guests; check identification whenever the age of a guest requesting an alcoholic beverage service is questionable. Raising any breaches in RSA to Manager on Duty.
• Transparent and clean tables in a prompt and efficient manner. Clean and/or wipe down chairs, walls, windows, mirrors, and floors as necessary.
• Perform department/outlet opening or closing duties as required. Ensure that wait staff stations are clean and maintained throughout shift.
• Follow hotel safety protocols and procedures at all times. Immediately report any safety/service incident to the Manager on Duty.
• Take action to solve guest problems/complaints and use established guidelines for any service recovery to ensure guest satisfaction. Log complaints with front office, detailing any required follow up.
• Work as team and communicate and co-ordinate with other departments to ensure excellent quality and service.
• Receive guest payments and process transactions as outlined in the cash and charge procedures as needed.
• Ensure cash handling procedures are followed, with banking completed according to procedure on each shift.
• Assist with induction of new employees and preform on the job training in accordance to department standards and procedures.
• Coach staff on each shift, providing constructive feedback to enhance performance. If required counsel and discipline staff in breach of hotel policies and procedures. What we need from you
• Excellent RSA serves skills
• Fitness – you’ll be on your feet most of the day with lots of bending and kneeling •Strength –sometimes you’ll need to lift, push or pull big objects like barrels & crates up to 23 kg •Compliant – as well as meeting local laws on food handling and serving alcohol, you’ll be above the minimum age required and fluent in the local language •Articulate – a great communicator, you’ll be warm, welcoming and easy to talk to •Flexible – night, weekend and holiday shifts are all part of the job •Experienced – you’ll know how to prepare a wide range of drinks. Ideally with formal bartending training •Literate – you’ll need a good grasp of reading, writing and basic maths