Own the Account. Drive Performance. Deliver Results. Ready to take ownership of a key client relationship and drive commercial success? Modus Projects is seeking an experienced Account Manager to lead client relationships, contract performance and service delivery across a national Facilities Maintenance portfolio. This is a hands-on role combining commercial management, team leadership and operational performance, with the opportunity to strengthen client partnerships and drive continuous improvement. Why Join Modus?
• Manage a key national client portfolio
• Influence commercial performance and service delivery
• Lead and support an experienced Service Delivery team
• Competitive salary and career development opportunities
• Family-friendly benefits, wellbeing initiatives and EAP
• Melbourne CBD location on Collins Street What You'll Be Responsible For: Client Relationships & Contract Performance
• Build trusted client relationships through proactive communication, accountability and consistent service delivery.
• Act as the key escalation point for complex contractual, operational and service issues.
• Monitor SLAs, KPIs and contractual commitments, identifying risks and leading corrective actions where performance falls short.
• Work with clients and internal stakeholders to resolve issues, improve customer experience and strengthen service outcomes. Commercial & Financial Management
• Manage contract budgets, expenditure, financial performance and cost efficiencies.
• Oversee month-end invoicing, resolve discrepancies, monitor aged receivables and drive timely payment follow-up.
• Analyse financial and operational results to identify risks, trends and opportunities to improve performance.
• Prepare and present monthly client reports covering financial results, KPIs, exceptions,



corrective actions and service commitments. Team Leadership & Service Delivery
• Lead, coach and support the Team Manager and wider Service Delivery team to achieve contractual, operational and financial targets.
• Partner with operational teams to ensure maintenance services are delivered efficiently, safely and in line with client expectations.
• Promote accountability, effective communication and continuous improvement across service delivery.
• Maintain oversight of asset information and reporting to support maintenance planning and asset replacement programs. Compliance, Risk & Continuous Improvement
• Oversee compliance with statutory, safety, industry and client-specific requirements.
• Support teams in understanding contractual obligations, operational risks and site requirements.
• Collaborate with legal advisors on complex contract disputes and amendments when required.
• Identify opportunities to streamline workflows, optimise resources, improve service quality and introduce practical sustainability initiatives.
• Participate in client after-hours escalations as required to support service continuity. What You'll Bring
• 4+ years' experience in Facilities Management or a related industry.
• Proven account and client relationship management experience.
• Strong commercial, financial and contract management skills.
• Understanding of SLAs, KPIs, budgets and service delivery.
• Leadership, negotiation and stakeholder management capability.
• Robust analytical, problem-solving and communication skills.
• A proactive, commercially minded approach with a focus on results. Ready to Make Your Mark? If you're a commercially driven Account Manager who enjoys building partnerships, leading performance and delivering results, we'd love to hear from you. Apply now and take the next step with Modus Projects.

📌 Account Manager (Melbourne)
🏢 Modus Projects
📍 Melbourne