Job Description
Role Brief: Customer Care Reporting & Insights Analyst/n Contract Duration: 6 months/n Function: Customer Care, Customer & Commercial/n Role Type: Business-based contract resource/n Reporting to: Quality & Performance Lead/n

Location:
Melbourne/n /n Role Purpose/n Support Customer Care through the delivery of accurate, timely reporting, data analysis and actionable insights to improve operational performance, customer outcomes and management decision-making./n

Key Responsibilities
/n /n
- Prepare, maintain and distribute regular operational and performance reports. /n
- Analyse customer care data to identify trends, performance gaps, emerging issues and improvement opportunities. /n
- Develop and enhance Excel-based reporting, dashboards and analytical tools. /n
- Consolidate and interpret data from multiple business systems and sources. /n
- Streamline and automate reporting processes to improve efficiency, accuracy and consistency. /n
- Support ad hoc analysis and reporting requirements for Customer Care leadership. /n Key Skills & Capabilities/n /n




- Advanced Excel proficiency, including pivot tables, complex formulas, data manipulation and reporting. /n
- Strong data literacy, analytical thinking and attention to detail. /n
- Experience developing operational reports, dashboards and performance insights. /n
- Ability to translate data into clear, practical business insights. /n
- Strong working knowledge of Excel, Power Query, Power BI and Power Automate experience highly desirable. /n
- Exposure to AI-enabled analytics, automation and productivity tools advantageous. /n
- Ability to work independently and engage effectively with operational stakeholders. /n Ideal Background/n Experience in business reporting, operational analytics or performance analysis, ideally within a customer service, contact centre or operational environment./n Key Deliverable: Reliable business-as-usual reporting, improved visibility of Customer Care performance and more effective, insight-driven reporting processes./n

📌 Customer Care Reporting (Melbourne)
🏢 Method Recruitment Bullhorn
📍 Melbourne