Job Description
/n /n /n /n /n Helpdesk Team Lead /n /n /n /n /n /n Lead. Mentor. Make an impact. /n /n Join a growing Client where you'll lead a team of Helpdesk Technicians, drive service excellence, and help develop the next generation of IT professionals./n /n

About the Role
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- Lead, coach and mentor a team of L1 Helpdesk Technicians /n
- Manage ticket allocation, escalations and SLA performance /n
- Conduct 1:1s, performance reviews and team development activities /n
- Act as a technical escalation point for the team /n
- Drive continuous improvement across processes and documentation /n
- Build strong client relationships and deliver exceptional customer service /n
- Assist with recruitment, onboarding and staff development initiatives /n About You/n /n
- MSP or Service Desk experience is essential /n
- Previous team leadership, coaching or mentoring experience /n




- Robust troubleshooting and technical problem-solving skills /n
- Customer-focused with excellent communication skills /n
- Able to balance people leadership with operational responsibilities /n
- Current Driver's Licence required /n What's on Offer?/n /n
- Salary negotiable /n
- Hybrid flexibility /n
- Supportive leadership team and exceptional culture /n
- Clear career progression opportunities /n
- Parking reimbursement and access to pool vehicles /n
- EAP, fresh fruit, quality coffee and stocked kitchen /n
- Regular team social events /n
- Adelaide city-fringe location /n /n If you're an experienced Service Desk professional looking to combine technical expertise with leadership development, we'd love to hear from you. /n /n /n Apply today./n /n

📌 Helpdesk Team Leader (Adelaide)
🏢 aandcosite JobAdder
📍 Adelaide