Job Description
/n Join Our Dynamic Team & Make a Difference /n Competitive Pay | Growth Opportunities | Vibrant Work Culture /n /n Are you a people person with a knack for problem-solving? Do you thrive in a fast-paced environment? If yes, then we want YOU to join our team at Ruttley Services /n /n

About Us
/n At Ruttley Services – Plumbing & Electrical, we’ve been transforming homes and businesses across the North Shore, Eastern Suburbs, Northern Beaches, and Sydney Metro for over a decade. Our commitment to exceptional service has earned us over 300 glowing online reviews. We live by our motto: “Reliable, Responsive, Reassuring…That’s Ruttley.” /n /n Why You’ll Love Working With Us /n /n
- Competitive Remuneration Package: Your hard work deserves a rewarding pay. /n
- Career Growth: We invest in your future with continuous learning and development opportunities. /n
- Fantastic Team Culture: Join a supportive, energetic team that values your contributions. /n
- Fun Work Outings: We believe in work-life balance and having fun along the way /n /n Your Role /n As a CSR, you’ll be the heartbeat of our customer experience, ensuring every client feels valued and heard. Your responsibilities include: /n /n
- Customer Service Excellence: /n
- Handling inbound calls and scheduling service requests (300 to 500 calls per week) /n
- Managing website scheduling requests /n
- Conducting customer follow-up calls /n
- Engaging in outbound customer service calls during quieter periods /n
- Tracking and analyzing advertising sources /n




- General administration support /n /n What We’re Looking For /n /n
- Superb Communication

Skills:
Articulate in writing and speaking with an impactful presence. /n
- Customer Service Pro: Exceptional phone and email etiquette with a knack for making clients feel special. /n
- Tech-Savvy: Proficient in Microsoft 365 and quick to learn new systems. Experience with CRM systems is a plus. /n
- Creative Thinker: Attention to detail with a flair for innovative solutions. /n
- Proactive Attitude: Self-driven, able to work independently and as part of a team. /n /n The Ideal CSR /n /n
- Curious: Always asking questions and seeking to understand. /n
- Personable: Brings energy and personality to every interaction. /n
- Transparent Communicator: Speaks with confidence and clarity. /n
- Patient: Takes time to understand and assist customers thoroughly. /n
- Detail-Oriented: Never misses a beat in gathering and processing information. /n
- Empathetic: Understands and reassures customers. /n
- Attentive Listener: Truly listens and responds to customer needs. /n /n /n Perks & Benefits /n /n
- Career Advancement: Clear paths for progression within a growing company. /n
- Team Spirit: Be part of a close-knit team that celebrates successes together. /n
- Continuous Learning: Access to ongoing training and development programs. /n
- Exciting Work Environment: Regular team outings and a vibrant workplace culture. /n /n /n Ready to embark on an exciting career journey with us? Click the Apply Now button and let’s get started /n /n *No recruitment agencies, please.
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📌 Customer Service Representative (Sydney)
🏢 Ruttley Services Pty
📍 Sydney