Job Description
/n Assistant Operations Officer /n Division: Revenue NSW, Taxes and Grants, in the Parking Space Levy Service Delivery Optimisation team /n Clerk Grade: 5/6

Salary:
$102,936
- $113,579 + Superannuation /n Employment Type: Ongoing, Full-time /n

Location:
Any Revenue location (Parramatta, Maitland, Gosford, Lithgow or Wollongong) /n Applications Close: Sunday 25th October 2026 [at 11:59pm] /n About Revenue NSW Revenue NSW is the state’s principal revenue management agency and forms part of the Department of Customer Service. Our purpose is to contribute to a prosperous, safe and fair society by resolving fines, administering grants, and undertaking debt recovery activities. /n About the team /n The Parking Space Levy Service Delivery Optimisation team turns operational evidence, customer insights and identified service gaps into practical improvements. Working across customer education, proactive communications, debt, processes, automation, data quality and system improvements, the team designs and embeds solutions that improve customer, operational and compliance outcomes. /n This is an opportunity to join a new and evolving workstream, contribute to meaningful improvements from the ground up and work collaboratively with operational, technical and specialist teams across Revenue NSW. The current SDO model is intended to investigate known service problems, design and embed improvements, and transition mature processes into ongoing business ownership. /n Your day-to-day /n In this role, you will: /n /n
- Identify operational trends, service gaps and improvement opportunities using data, customer insights, staff feedback and process information /n
- Prepare and validate customer cohorts and help coordinate proactive communication, education and engagement activities /n




- Draft clear and technically accurate customer information, operational guidance, procedures and business requirements /n
- Document and analyse workflows, including customer touchpoints, operational hand-offs and opportunities for process or system improvement /n
- Support testing, defect management, implementation activities and post-release reviews for new or improved processes and systems /n
- Maintain project schedules, action records, governance registers and performance reporting while working with stakeholders to progress agreed outcomes. /n /n To be successful in this role you will demonstrate: /n /n
- Strong written communication skills, with the ability to translate detailed or technical information into clear, accurate and audience-appropriate content /n curiosity and analytical thinking, including an interest in understanding how legislation, systems, processes, data and customer experiences interact /n
- Sound organisation and attention to detail, with the ability to manage varied work, maintain accurate records and respond constructively to changing priorities /n
- Initiative and practical problem-solving skills, including the ability to investigate an issue and help turn findings into achievable actions /n
- Confidence working autonomously while building productive and collaborative relationships with stakeholders across different teams /n
- Adaptability,



a commitment to learning and the confidence to raise risks, ask thoughtful questions and respectfully offer alternative perspectives. /n /n

How to Apply
To apply submit a cover letter and a current resume (of no more than five pages) which clearly details your skills and experience as relevant to the capabilities as set out in the role description. /n For any questions relating to the role please contact Bethan Howard at Bethan.
[email protected] /n Working at DCS /n /n
- 35-hour working week, with opportunities for flex leave where additional hours are worked. /n
- Flexible, hybrid working arrangements with office locations across NSW. /n
- Access to learning tools for ongoing career development. /n
- Health and wellbeing programs. /n /n /n /n Salary Grade 5/6, with the base salary for this role starting at $102,936 base plus superannuation /n Click Here to access the Role Description . For enquiries relating to recruitment please contact Amber Ellis via Amber.
[email protected]. /n Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description. /n A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role. /n Closing Date: Sunday 25th October 2026 [at 11:59pm] /n Careers at Department of Customer Service /n A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focus

📌 Assistant Operations Officer (Parramatta)
🏢 NSW Department of Customer Service
📍 Parramatta