## Case ManagerApply: South Hedland
- Community Services: Full time: Posted Today: End Date: November 11, 2026 (28 days left to apply): JR106736
* Permanent Full Time Contract*

Location:
Marapikurrinya (South Hedland) WA 6722*

Salary:
$94,472 + super + NFP salary packaging benefits* Make a meaningful difference to the lives of Australians in needLife at Mission AustraliaWhen you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we advocate for a fairer Australia, to meet the growing needs of people across the country. Together we’re building hope and possibility for all.
Find out more

about us
and our purpose.Your OpportunityAn exciting opportunity to be part of a recent and evolving service in Marapikurrinya South Hedland, supporting older people who require additional assistance to access aged care and community supports. As a Case Manager within the Care Finder program at Marapikurrinya South Hedland, you will provide intensive, personalised support to individuals experiencing vulnerability, including those without family networks, with limited literacy, or facing health, housing, or social challenges.
Working with a caseload of approximately 20 to 30 individuals, the position combines structured case management with practical, hands-on support such as assisting with essential needs, navigating systems, and building confidence to live more independently. This is an on-site position, focused on face-to-face engagement and outreach, enabling strong relationship building and deeper understanding of each person’s goals and circumstances. The role plays an important part in improving access to aged care services while strengthening connections between health, housing,



and local community supports.Your

Key Responsibilities
* Deliver person centred case management to older individuals with complex needs, including assessments, care planning, and ongoing reviews.
* Support clients to access aged care services through My Aged Care, including completing forms, attending assessments, and coordinating referrals.
* Provide practical assistance such as accessing supports, housing applications, Centrelink, and medical supports to address immediate needs.
* Build strong, trust based relationships to understand client goals, strengthen independence, and increase confidence navigating services.
* Coordinate and advocate for access to internal and external services, including health, housing, and community supports.
* Maintain accurate case notes, reports, and client documentation in line with program requirements and privacy standards.
* Develop and maintain community networks, participate in meetings, and promote service integration across local systems.Requirements for Success* Relevant degree with at least one year of experience, or an associate diploma with relevant experience, or equivalent industry experience.
* Experience in case management with the ability to manage a caseload of clients with complex needs.
* Strong understanding of community services, aged care, and housing or homelessness supports.




* Ability to build relationships quickly and work effectively with vulnerable older people, including Aboriginal and Torres Strait Islander communities.
* Well-developed communication, organisational, and time management skills with the ability to work autonomously.
* Knowledge of trauma informed practice and the ability to maintain professional boundaries
* Compassionate, adaptable, and proactive approach to supporting clients to build independence and remain connected to services.
* First Aid & CPR certificate.
* Full driver licence with no restrictions.
Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people.Your BenefitsTo ensure our employees feel valued, empowered, and celebrated, we provide a range of employee benefits including:
* Rewarding work – every day you know you’re making a real difference
* Not-for-profit salary packaging, reducing your tax (details via AccessPay)
* Free external, confidential counselling and access to chaplaincy support
* Volunteering opportunities
* Opportunity to purchase additional annual leave
* Extra leave including: Mission Australia Thank You Day & Work Anniversary Day off
* Pilbara Remote Benefits include: + Additional $1,000 each year to assist with cost of living in a remote area + 5 weeks Annual leave + Access to up to 5 additional days Personal/Carers leave each year + Rental Assistance of up to $200 per week + Relocation allowance of $1,500 to assist in moving to the areaOur CultureOur innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.
We prioritise the safety and wellbeing of everyone, b

📌 Case Manager (Port Hedland)
🏢 Mission Australia
📍 Port Hedland