Job Description
SMAART Recruitment is partnering with a leading national organisation to recruit multiple permanent Customer Service Representatives for its Mascot contact centre./n /n /n This is an opportunity to join a large, supportive customer service team where you’ll receive structured training, ongoing coaching and the chance to build a long-term corporate career./n /n The opportunity /n /nYou’ll support business customers across phone, live chat and email, helping with everything from order tracking and delivery updates to product questions, incorrect orders and account enquiries./n /n /n The role is primarily inbound, with some follow-up calls to keep customers updated. You’ll take ownership of each enquiry, investigate what has happened and work with teams across sales, operations and logistics to find the right solution./n /n What we’re looking for/n /n
- Customer service experience from a contact centre, retail, hospitality, sales or another customer-facing setting /n
- Strong verbal and written communication skills /n
- A calm, practical approach to problem-solving /n
- Confidence learning new systems and managing multiple tasks /n
- Strong attention to detail and a reliable, team-focused attitude /n




- Salesforce, SAP or Genesys experience is helpful but not essential /n You don’t need previous contact centre experience. If you’re confident speaking with customers, comfortable using technology and genuinely enjoy helping people, full training will be provided./n /n What’s on offer/n /n
- $67,000 + superannuation /n
- Permanent, full-time position /n
- No weekends or late-night shifts /n
- Approximately 2–4 weeks of structured training /n
- One WFH day per week once trained and meeting performance milestones /n
- Supportive team leaders, ongoing coaching and genuine career progression /n
- Employee wellbeing, recognition and company benefits /n If you’re looking for stability, work-life balance and the opportunity to build your customer service career with a national organisation, this could be the move for you./n /n

How to apply
To be considered, please submit your resume by clicking the APPLY button./n /n /nFor any specific questions, please contact Lauren at SMAART Recruitment at [email protected]/n /n Only shortlisted candidates will be contacted

📌 Customer Service Representative (Sydney)
🏢 Smaart Recruitment
📍 Sydney