Skills:
/n /n
- Understanding of contact Center Cloud domain : Amazon Connect for Voice, Sierra.ai for Voice bots and Sprinklr for Chat Bot. /n
- Business Analyst skills /n
- Understanding of the Contact Center domain /n /n /n Nice to Have
Skills:
/n /n
- enhancement of AI capabilities in our Contact Centre to service our customers /n /n /n Detailed
Job Description
/n Mandatory Skills /n
· 5+ years experience /n
· Understanding of the Contact Center domain /n
· Amazon connect /n
· Business Analyst skills /n Responsibilities /n
· Interact with Business teams to gather Requirements. /n
· Interact with Implementation / Support teams to refine requirements /n
· Create required documentation to communicate requirements between project implementation and Business Teams. /n /n /n /n /n
📌 Business Analyst (Melbourne)
🏢 XPT Software Australia Pty
📍 Melbourne
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