Job Description

About the Role
/n /nWe’re seeking experienced Service Desk Technicians to provide technical support across a major upcoming program of work within a secure government environment. This role is ideal for IT professionals who thrive under pressure, excel at problem-solving, and are committed to delivering exceptional customer service./n /n /n

Key Responsibilities
/n /n /n
- Deliver Level 1 and Level 2 technical support to end users in a secure environment. /n
- Manage incidents, service requests, and escalations in alignment with ITIL processes. /n
- Support system maintenance, testing, and troubleshooting during major operational periods. /n
- Collaborate effectively with internal teams and stakeholders to ensure service continuity and operational excellence. /n About You/n /n /n




- Proven experience in Service Desk or IT Support roles within government or large enterprise settings. /n
- Robust customer service focus with excellent communication and interpersonal skills. /n
- Ability to work independently and collaboratively in a team-driven environment. /n /n Due to the nature of this role, this opportunity is open to Australian Citizens who currently hold a baseline clearance or higher. /n

How to apply
/n /n /nCalleo is an equal opportunity employer and we encourage applications from all people including Aboriginal and Torres Strait Islander peoples./n /n Follow Calleo on LinkedIn and visit our website to keep up to date on all our current job vacancies:/n /nwww.linkedin.com/company/calleoresourcing/n /nwww.calleo.com.au

📌 Help Desk Support (Laverton)
🏢 Calleo
📍 Laverton