Job Description
Christmas Casual – Reception Team Member/n 4WD Supacentre | Mitchell /n Love connecting with people and making a great first impression? Join our team and help customers get their next adventure underway

About Us
/n We’re 4WD Supacentre, the home of Adventure Kings. We’re passionate about helping everyday Aussies explore more of the great outdoors, for less. /n We’re looking for a friendly, enthusiastic and customer-focused Reception Team Member to support our busy Contact Centre.

About the Role
/n As the first point of contact for customers calling 4WD Supacentre, you’ll provide a warm welcome, understand their needs and connect them with the right team. /n Reporting to the Reception Team Leader, you’ll resolve basic enquiries and ensure more complex matters are handed over smoothly, helping customers receive timely and helpful support. /n Your responsibilities will include: /n /n
- Answering incoming calls in a friendly and professional manner. /n
- Understanding customers’ reasons for calling and resolving basic enquiries. /n
- Directing complex enquiries to the appropriate specialist team. /n
- Providing clear handovers and recording accurate call notes. /n
- Delivering excellent customer service while working towards team and individual KPIs. /n




- Maintaining knowledge of our product range and current promotions. /n
- Identifying recurring customer issues and sharing feedback with your Team Leader. /n
- Providing end-of-day updates on your daily activities. /n About You/n You’re approachable, enjoy helping people and bring a positive attitude to a busy customer service environment. /n To be successful in this role, you will bring: /n /n
- Strong communication skills and a friendly, qualified phone manner. /n
- A customer-focused approach and the ability to listen carefully. /n
- Good organisation skills and attention to detail. /n
- Confidence using computers and learning new systems. /n
- The ability to stay calm and manage competing priorities. /n
- A willingness to learn our products, promotions and processes. /n
- A collaborative approach and a reliable work ethic. /n /n Previous experience in reception, a contact centre or customer service will be highly regarded. Our Recruitment Process/n /n
- Apply by submitting your resume and answering a few key screening questions. /n
- Shortlisted applicants will be contacted to discuss their experience, availability and the next steps. /n /n Ready to join the adventure? Apply now /n

📌 Christmas Casual- Reception Team Member (Canberra)
🏢 4wd Supacentre
📍 Canberra