Job Description
Leading building services company seeks experienced Helpdesk and Schedulers to join their team /n Your new company /n Due to continued growth, an opportunity has become available for a highly organised Service Coordinator to join a leading building services organisation based in Port Melbourne. /n This is an excellent opportunity for someone who thrives in a fast-paced environment, enjoys coordinating multiple moving parts, and takes pride in delivering exceptional customer service. Working within a supportive and high-performing team, you will play a key role in ensuring technicians, clients, and internal stakeholders remain connected and informed throughout the service delivery process. /n The position will commence on a temporary basis with a strong view to permanent employment for the right person, offering long-term career opportunities within a well-established organisation that delivers technical services across commercial, industrial, healthcare, and critical infrastructure environments. /n Your new role /n

Key Responsibilities
/n /n
- Coordinating daily schedules for field technicians and subcontractors, ensuring resources are allocated efficiently and service delivery targets are achieved. /n
- Managing reactive and planned maintenance service requests from initial job allocation through to completion. /n
- Liaising with clients regarding job updates, technician attendance, service outcomes, and ongoing maintenance requirements. /n
- Creating and processing work orders through internal service management systems. /n
- Raising purchase orders and coordinating materials, equipment, and subcontractor requirements where necessary. /n
- Monitoring technician productivity, workload distribution, and schedule optimisation to maximise operational efficiency. /n
- Maintaining accurate service records, compliance documentation, and customer information. /n
- Assisting with invoicing,



reporting, and general service administration activities. /n
- Building and maintaining strong relationships with clients, technicians, subcontractors, and suppliers. /n /n /nWhat you'll need to succeed /n /n /n
- Previous experience in a Service Coordinator, Scheduler, Helpdesk Coordinator, Facilities Coordinator, or similar position. /n
- Excellent communication and stakeholder management skills with the ability to build rapport at all levels. /n
- Strong organisational skills with the ability to manage multiple priorities in a fast-paced setting. /n
- High attention to detail and strong problem-solving abilities. /n
- Confidence using Microsoft Office and service management systems. /n
- A proactive, can-do attitude with a strong customer service focus. /n
- Experience within facilities management, HVAC, building services, trades, maintenance, security, or technical services environments will be highly regarded. /n /n /nWhat you'll get in return /n /n /n
- Immediate start available. /n
- Temp-to-permanent opportunity with genuine long-term career prospects. /n
- Competitive hourly rate. /n
- Opportunity to join a leading building services organisation with an outstanding industry reputation. /n
- Supportive team culture backed by experienced leadership. /n
- Modern Port Melbourne office location. /n
- Varied and fast-paced role where no two days are the same. /n
- Exposure to major commercial, industrial, healthcare, and critical infrastructure projects across Australia. /n /n /nWhat you need to do now /n /nPlease call Jessica Thatcher at Hays on (phone hidden) and email applications to :Jessica.
[email protected]/n /nIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now./n /nIf this job isn't quite right for you, but you are looking for a recent position, please contact us for a confidential discussion on your career./n /n#3023231/n

📌 Facilities Helpesk (Melbourne)
🏢 Hays
📍 Melbourne