Job Description
This role is responsible for providing frontline ICT support across the organisation, ensuring end users receive high-quality technical assistance for desktop, laptop, mobile and tablet devices. /n /n

Key Responsibilities
/n /n
- Provide support for desktops, laptops, mobile phones, tablets and related peripherals. /n
- Troubleshoot and escalate hardware and software issues to internal teams and external vendors. /n
- Manage and update IT service desk tickets in line with ITIL best practices. /n
- Assist with user account security and system access management. /n
- Monitor and respond to cybersecurity incidents reported by users. /n
- Liaise with third-party technology suppliers and service providers. /n Essential Experience & Skills/n /n
- Experience working in an IT support or service desk environment. /n
- Strong customer service and stakeholder engagement skills. /n
- Experience supporting Microsoft Windows desktop and server operating systems. /n




- Robust troubleshooting and problem-solving capability. /n
- Ability to work independently, prioritise workloads and manage competing demands. /n
- Effective written and verbal communication skills. /n Qualifications Desirable/n /n /n
- Diploma of Information Technology. /n Ideal Candidate/n /nThe successful candidate will be a customer-focused IT professional with strong technical support experience, excellent problem-solving skills.. They will have hands-on experience supporting Microsoft environments and endpoint devices while maintaining a proactive approach to service delivery and continuous improvement./n /n Please apply with a WORD copy of your CV/n /n If you would like to discuss this role in more detail or other IT opportunities within Local, State or Federal Government, please contact: Callum Bowie/n /n [email protected]

📌 ICT Operations Officer (Mackay)
🏢 Public Sector People
📍 Mackay