Job Description
ServiceNow Project Manager/n /n Location – Anywhere in Australia /n /n Clearance – Baseline/n /n Duration – 6 months with possible extension/n /n About the Client/n /n /n Our client is a leading Australian technology consulting and managed services organisation that helps businesses and government agencies deliver complex digital transformation initiatives. With a solid national presence and a broad portfolio of advisory, cloud, data, integration, enterprise applications, cybersecurity, and managed services capabilities, the organisation partners with customers to modernise operations, improve efficiency, and drive business outcomes./n /n /n /n /n

About the role
/n /n /n We are seeking a hands-on, customer-focused Project Manager to join our ServiceNow Practice and lead the delivery of ServiceNow and related business application projects./n /n /n This role is suited to a mid-level or senior Project Manager who can independently manage customer engagements from initiation through to completion. You will be accountable for customer-facing project management, structured governance, sprint-based delivery, project financials, contractual commitments and commercial outcomes./n /n

Key Responsibilities
/n /n /n /n
- Act as the primary project-management contact for assigned customer engagements. /n
- Manage projects from initiation through planning, delivery, acceptance, closure and handover. /n
- Establish clear and constructive relationships with customer stakeholders, delivery teams and internal stakeholders. /n
- Manage customer expectations and maintain alignment between customer priorities, delivery plans and contractual commitments. /n
- Provide clear, accurate and timely reporting on project health, progress, risks, issues, finances and decisions. /n




- Facilitate customer governance forums and ensure actions, decisions and escalations are appropriately recorded and managed. /n
- Manage one or more customer engagements concurrently, depending on project size, complexity and delivery requirements. /n
- Balance competing customer priorities, delivery dependencies and internal resource requirements across assigned engagements. /n The Successful Candidate /n /n /n /n
- Mid-level or higher experience managing technology projects from initiation through to completion. /n
- Demonstrated experience managing customer-facing technology or business application projects. /n
- Experience independently managing scope, schedule, budget, risks, issues, dependencies and customer expectations. /n
- Demonstrated experience managing projects within a contractual delivery environment. /n
- Experience managing delivery against agreed scope, deliverables, milestones, assumptions, acceptance criteria and commercial commitments. /n
- Experience delivering projects under time-and-materials, fixed-price or deliverables-based commercial models. /n
- Practical experience leading formal scope control, change requests or contract variations. /n
- Ability to assess and clearly communicate the effort, cost, schedule, resource and delivery impacts of proposed changes. /n
- Strong commercial judgement and the ability to identify contractual and financial risks early. /n
- Experience establishing and maintaining project budgets,



forecasts, burn rates and financial reporting. /n
- Experience maintaining accurate project and financial information in internal project-management tools. /n
- Practical experience applying PRINCE2 or comparable structured project-governance principles. /n
- Demonstrated experience working in agile or hybrid delivery environments. /n
- Experience facilitating Scrum ceremonies, including sprint planning, showcases or reviews, retrospectives and stand-ups. /n
- Experience coordinating backlog refinement and maintaining alignment between backlog items, project scope and contractual deliverables. /n
- Ability to lead multidisciplinary delivery teams and manage blockers, dependencies and competing priorities. /n
- Proven ability to conduct constructive customer conversations concerning scope boundaries, delivery impacts, contractual commitments and commercial implications. /n
- Strong written and verbal communication skills, including clear project-status and governance reporting. /n
- Ability to manage one or more customer engagements concurrently while maintaining effective customer, delivery, financial and commercial control. /n
- Comfortable operating as a hands-on Project Manager who remains close to day-to-day delivery. /n Desirable/n /n /n /n
- Experience delivering ServiceNow projects. /n
- Experience delivering business application projects using enterprise CRM or workflow platforms, such as:/n /n
- ServiceNow /n
- Microsoft Dynamics 365 /n
- Salesforce /n
- Comparable enterprise business application, CRM or workflow platforms /n /n
- Experience delivering projects for Australian Government or regulated customers. /n
- Experience applying ServiceNow Now Create or another structured plat

📌 ServiceNow Project Manager (Sydney)
🏢 Whizdom
📍 Sydney