Automic Group brings together modern purpose-built technology with a energetic and experienced team to tailor solutions for companies and funds to understand, engage and manage their investors.
We provide a cloud-native single registry, employee share plan and board management platform, and professional services including company secretarial, ESG, accounting and finance, and investor and media relations. Today, over 1,400 ASX listed and unlisted clients trust Automic’s 250 employees to manage their registry, investor and board requirements – and Automic is ranked number one on the ASX by number of companies serviced, with 750 listed clients.
In the past two financial years, Automic has won 50%of IPOs and 70% of listed companies who have switched registries. Our culture is innately entrepreneurial, comprising people who thrive in an atmosphere where ideas, actions and initiative are encouraged. Our core values, Customer Success, Ambition, Equality and Team are at the foundation of who we are and how we operate. Job Purpose The Senior Business Process Analyst in Funds Administration and Registry leads the analysis, design, standardisation and improvement of end-to-end operational processes. The role develops practical workflows, clear procedures and effective controls to improve service quality, reduce manual effort and operational risk, and support scalable delivery. Working with Operations, Registry, Fund Administration, Technology, Risk and Compliance, and client service teams, you will translate operational and client needs into approved process designs, SOPs, service catalogue entries and measurable improvements. You will support implementation, adoption and ongoing process governance. Principal Accountabilities Process discovery and current state mapping Lead workshops,



interviews and operational walkthroughs to document current processes, process boundaries, hand-offs, business rules, systems, data inputs, exceptions and accountabilities. Use BPMN or structured swimlane mapping and validate findings with SMEs and process owners. Measures: Current state maps are complete, validated and approved; process gaps and dependencies are clearly recorded. Future state process and workflow design Design future state workflows that simplify processing, clarify ownership and embed approval rules, segregation of duties, escalation paths and exception handling. Define entry and exit criteria, cut-off times, service levels and dependencies. Assess feasibility with Operations and Technology and document process requirements for supporting system changes. Measures: Future state designs are approved and implementable; agreed reductions in processing time, hand-offs and manual intervention are achieved. Operational controls and risk assessment Map key risks and controls to process steps, identify control gaps and redundant checks, and maintain a process risk and control matrix. Define preventive and detective controls, evidence requirements, reconciliations, approval points and escalation triggers. Work with Risk and Compliance to validate designs and support remediation of incidents and audit findings. Measures:



Controls have clear owners and evidence requirements; agreed control gaps are remediated; recurring errors and exceptions reduce. SOPs and service catalogue Develop and maintain standard operating procedures, work instructions, process inventories and service catalogue entries. Document service scope, deliverables, owners, responsibilities, inputs, outputs, service levels, exceptions and client dependencies. Establish document ownership, approval, version control and review cycles. Measures: Priority processes have approved, usable procedures and service definitions; documents remain current and accessible; staff can execute processes consistently. Continuous improvement and benefit measurement Analyse volumes, cycle times, rework, error rates, backlogs and service performance to identify root causes and improvement opportunities. Apply Lean or equivalent methods to remove waste and standardise work. Develop recommendations covering benefit, effort, risk and dependencies; establish baselines and track realised outcomes with process owners. Measures: Improvements deliver agreed benefits against baselines; rework, manual effort and processing delays reduce; service performance improves. Process data integrity and reconciliation Identify data capture, validation, ownership and reconciliation requirements within operational workflows. Analyse breaks and recurring data issues with SMEs, document root causes and propose sustainable controls. Support data remediation and migration by defining business validation rules, reconciliation checkpoints and exception resolution processes. Measures: Data validation and reconciliation controls are embedded in workflows; recurring breaks reduce; remediation outcomes are evidenced. Client communication and service alignment Map client and investor communicatio

📌 Senior Business Process Analyst (Sydney)
🏢 Automic Group
📍 Sydney