Job Description
Workforce Scheduler /n

Location:
Eastern Suburbs/n Hours: 38 hours per week /n Duration: ASAP – 30 January 2027 /n Band 5 /n /nWe are looking for an experienced Workforce Scheduler to join a local council in Melbourne’s eastern suburbs, on a temporary contract through to 30 January 2027./n /n This is a great opportunity for someone who enjoys working in a rapid-paced environment, managing competing priorities and keeping things organised. You will autonomously coordinate the Customer Service Officers’ roster while providing administrative support to the wider team./n /n

Key Responsibilities
/n /n /n
- Coordinate and manage the roster schedule for Customer Service Officers, ensuring appropriate coverage and responding to changing requirements. /n
- Manage competing priorities and demands while identifying and resolving scheduling issues. /n
- Provide a range of administrative and support services to Team Leaders and the Coordinator. /n
- Maintain accurate records,



databases and workforce information in line with established systems and processes. /n
- Work closely with stakeholders across the organisation to communicate changes, resolve issues and keep operations running smoothly. /n Key Criteria: /n /n /n
- Previous experience in a fast-paced office management or administrative role, ideally involving complex customer service and rostering requirements. /n
- Strong problem-solving skills, with the ability to identify issues and provide practical solutions. /n
- Excellent planning and time management skills, with the ability to meet deadlines and manage conflicting priorities. /n
- Strong written and verbal communication skills, with confidence engaging with people at all levels. /n
- Experience using Genesys Cloud is essential. /n
- Local council experience is highly regarded. /n Please select 'APPLY' to submit your application. /n Candidates who are successful in progressing will be contacted.

📌 Workforce Scheduler (Melbourne)
🏢 Public Sector People
📍 Melbourne