Job Description
/n Summary: /n We are seeking a Head of Participant Services to lead our team in delivering exceptional support and services to our participants. This role involves strategic oversight, team management, and ensuring high-quality service delivery. Ideal for a leader passionate about enhancing participant experiences and driving service excellence. /n

Responsibilities:
/n /n
- Develop and implement strategies to enhance participant services and satisfaction. /n
- Lead and manage the Participant Services team, providing guidance and support. /n
- Monitor and evaluate service delivery to ensure compliance with organisational standards. /n
- Collaborate with other departments to improve service offerings and participant engagement. /n
- Analyse participant feedback and data to identify areas for improvement. /n
- Prepare and present reports on service performance to senior management. /n




- Foster a culture of continuous improvement and innovation within the team. /n /n

Qualifications:
/n /n
- Bachelor’s degree in a relevant field such as Business Administration, Social Sciences, or a related discipline. /n
- Proven experience in a leadership role within participant services or customer service. /n
- Solid understanding of service delivery principles and participant engagement strategies. /n
- Excellent communication and interpersonal skills, with the ability to build relationships. /n
- Demonstrated ability to analyse data and make informed decisions. /n
- Proficiency in using customer relationship management (CRM) systems and other relevant software. /n /n

📌 Head of Participant Services (Melbourne)
🏢 Im With You
📍 Melbourne