Job Description
The role/n /n /n
- Manage internal IT support tickets and act as the primary escalation point, triaging and resolving within agreed SLAs /n
- Own endpoint lifecycle end to end: provisioning, configuration, deployment and decommissioning across the device fleet /n
- Administer user accounts, permissions and group-based access following least privilege principles /n
- Support Microsoft 365 administration and workplace collaboration tools including Teams, Slack and meeting room technology /n
- Build and maintain IT documentation and a knowledge base to reduce recurring issues /n What you'll bring/n /n /n
- Experience supporting internal IT operations in a SaaS or corporate workplace /n
- Strong Microsoft 365, Teams and Slack experience /n
- Experience supporting a Mac environment, with familiarity with Apple Business Manager /n
- Hands-on experience with endpoint management platforms such as Intune or Jamf /n
- Understanding of identity and access management concepts /n Get in touch for more information and a Full

Job description
[email protected]

📌 IT Operations Analyst (Melbourne)
🏢 PRA
📍 Melbourne