Southern Cross Care NSW & ACT
- Tweed Heads NSW We have a long history of providing exceptional care that empowers older people to live a full life. When you join us, you will be provided with not-for-profit salary packaging benefits and the support of an experienced leadership team. Southern Cross Benefits Salary Packaging ($15,900), plus meal and entertainment benefit package to the value of $2,650 Heart HQ
- our Southern Cross Care (NSW & ACT) People Platform, packed with exclusive retail discounts, and features designed to help you celebrate, connect and succeed Fitness Passport
- Discounted workplace health and fitness program available to you and your family. Gain full access to nominated gyms, pools, health and leisure centres across NSW & ACT Discounted private health insurance Wellbeing initiatives such as Reward and Recognition Program, Employee Assistance Program Annual leave loading Ongoing Training and Development Linkedin Training
- SCC's Senior Leaders and Support Office teamscan access adigital library of over 6000courses Referral Bonus Program The Role -Maternity Leave Cover for 8 Months (9th November 2026 to 4th June 2027)
- will be travelling to Far North Coast NSW facilities Reporting to the Clinical Governance Manager, the Quality Care System Manager sits within the Clinical Governance Team works across a broad network of internal and external stakeholders. The Quality Care Systems Manager (QCSM) plays a pivotal role in ensuring exceptional quality of care and engagement across designated aged care facilities or home care services. This position provides leadership and oversight to foster a culture of excellence and innovation, collaborating closely with operational managers and the head office quality and clinical governance team.

Key responsibilities
include the development,



implementation, and monitoring of quality improvement initiatives, as well as ensuring compliance with regulatory standards. The QCSM is dedicated to driving continuous enhancement of care practices, ultimately delivering the highest standards of service to residents, clients and their families Quality Management Systems
- Oversight and Compliance Provide clinical, quality management and continuous improvement advice to Residential Aged Care Managers (Regional Managers, Facility Managers and/or Deputy Facility Managers) and Home Care Managers (Service Advisors and Area Managers). Complete identified audits as per SCC audit schedule and/or as requested by the head office quality and clinical governance team to confirm adherence with policies and procedures. Monitor completion of Residential Aged Care Facility or Home Care Services audits as per audit schedule. Monitor quality indicators across regional facilities, taking corrective and preventative actions as required. Monitor, analyse, elevate and report on regional quality and clinical audit and indicator results and provide recommendations to Residential Aged Care Managers (Regional Managers, Facility Managers and/or Deputy Facility Managers) and Home Care Managers (Service Advisors and Area Managers). Monitor completion of PCQIs and ensure strategies are being actioned and measured, particularly in areas of identified non-compliance.



Identify and investigate critical incidents using a systems-based approach to identify contributing factors and develop effective recommendations. Provide oversight, support and education on effective incident management as required, promoting thorough analysis of all responsible incidents. Actively participate in quality, clinical governance, policy and education meetings and forums. Actively contribute to the development and review of policies, procedures, audits and quality indicators. Complete activities as per QCSM Quality and Compliance Schedule. Identify and mitigate clinical risks through systematic monitoring and intervention strategies Engage actively in governance committees to support Southern Cross Care's Clinical Governance Framework. Regulatory Compliance and Accreditation Support Facilities/Services with accreditation visits as required. Review self-assessments and associated documentation, provide expert advice to address any issues of concern. Provide focused and structured leadership to address areas of non-compliance. Play an active role in the development of Policy, Procedure and clinical process to implement new regulatory requirements. Use the quality management system to assess on-going adherence to standards, escalating concerns accurately and promptly. Engage and educate the workforce on regulatory requirements. Continuous Quality Improvement Interpret variation in data
- inclusive of incident, consumer feedback, audit and clinical indicator data. Prepare reports on quality metrics and improvement initiatives for senior management and governance committees. Apply quality improvement methods and tools to address issues of concern. Develop and lead quality improvement i

📌 Quality Care System Manager (Tweed Heads)
🏢 Southern Cross Care (NSW & ACT)
📍 Tweed Heads