Job Description
Fraud & Scams Officer | Major Australian Bank | $45/hr + Super Parramatta, Sydney NSW | Contract Opportunity | 9 November Start /n The Prospect Kennedy Reid is partnering with one of Australia's leading financial institutions to recruit multiple Fraud & Scams Officers for an urgent November intake. /n This is an excellent chance to join a well-established banking contact centre, supporting customers who have experienced or may be at risk of fraudulent activity, scams or unauthorised transactions. /n We are looking for customer-focused professionals who can demonstrate empathy, strong problem-solving skills and the ability to remain calm when dealing with sensitive and potentially distressing situations. /n Candidates with experience in banking, financial services, fraud prevention, disputes, collections, hardship or high-volume contact centres are strongly encouraged to apply. What's on Offer? /n /n
- $45 per hour + superannuation (subject to final confirmation) /n
- Casual Contract opportunity with a major Australian bank /n
- Parramatta location /n
- Start date: Monday, 9 November 2026 /n
- Structured onboarding and training /n
- Exposure to fraud prevention, financial crime and banking operations /n
- Supportive, team-based contact centre environment /n
- Opportunity to develop specialist banking and financial crime experience /n /n The Role /n As a Fraud & Scams Officer, you will be responsible for supporting customers who have concerns about suspicious transactions, scams or potential fraudulent activity. Your responsibilities will include: /n /n
- Handling inbound customer enquiries relating to suspected fraud, scams and unauthorised transactions. /n




- Providing empathetic, professional support to customers experiencing financial distress or uncertainty. /n
- Gathering relevant information and asking appropriate questions to understand customer circumstances. /n
- Identifying potential fraud indicators and escalating suspicious activity in accordance with internal procedures. /n
- Assisting customers with next steps and explaining relevant processes clearly. /n
- Maintaining accurate customer records and case notes. /n
- Following banking policies, privacy requirements and compliance procedures. /n
- Working collaboratively with internal teams to support positive customer outcomes. /n
- Meeting quality, productivity and service standards within a fast-paced contact centre. /n /n About You /n To be successful, you will ideally demonstrate: /n /n
- Previous experience in a high-volume, phone-based customer service environment. /n
- Strong communication skills, empathy and active listening. /n
- Confidence handling difficult, emotional or distressed customers. /n
- Excellent attention to detail and the ability to follow structured procedures. /n
- Strong problem-solving and investigative skills. /n
- Ability to navigate multiple systems while speaking with customers. /n
- A professional,



resilient and customer-focused approach. /n
- Flexibility to work rotating shifts, including weekends. /n /n Highly Regarded Experience /n /n
- Banking or financial services contact centres. /n
- Fraud detection, scam prevention or transaction disputes. /n
- Financial crime, AML/KYC or transaction monitoring. /n
- Credit cards, payments or banking operations. /n
- Collections, recoveries or financial hardship. /n
- Customer complaints, escalations or vulnerable customer support. /n /n Direct fraud experience is advantageous but not essential. We welcome applicants with strong transferable customer service and problem-solving skills. /n Important Availability Requirements This is an urgent recruitment process. /n /n
- Interviews: Expected from Friday, 16 October 2026. /n
- Commencement: Monday, 9 November 2026. /n
-

Location:
Parramatta. /n
- Roster: Rotating shifts, including weekends. Flexibility outside standard business hours may be required. /n /n Applicants must be available to commence on 9 November, including completion of any required notice period. /n Apply Now If you enjoy helping customers, solving complex problems and making a meaningful difference, we would love to hear from you. Applications are being reviewed immediately, with interviews being arranged at short notice. /n Click APPLY NOW and submit your updated resume. /n Due to the urgency of this intake, shortlisted applicants will be contacted promptly. /n Kennedy Reid is committed to providing equal employment opportunities and welcomes applications from candidates of diverse backgrounds.

📌 Fraud & Scams Contact Centre Officers - Multiple Positions (Sydney)
🏢 Kennedy Reid
📍 Sydney