Job Description
Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today Job Details Summary: Under the supervision of the Team leader
- Clinical Warehouse Operations, takes part in the operations ensuring the quality and integrity of all the processes related to stored material: reception, storage, shipment, return and/or destruction, according to Standard Operating Procedures or any other required standard. Under the supervision and reporting to Clinical Operations Team Leader is responsible for signing off processes and releasing shipment for distribution. Responsibility:
- Verifies and signs operational jobs.
- Releases shipments for distribution.
- Manages the change of product status both physically and systematically following client instructions and within the scope of applicable Internal Guidelines.
- Follow and lead packaging instruction form for secondary packaging relabeling tasks ensuring Positive Manufacturing Practices and Global Distribution Practice.
- Perform the quality check on a relabeling process in the absence of a Local Quality Representative and / or when it has been appointed for this function by the Quality Department.
- Have deep knowledge of all the protocols stored at World Courier Depot in order to provide instructions to all the Depot Staff.
- Act as Deputy Depot Pharmacist whenever required, supporting depot operational activities, as applicable, based on the local legislation.
- Ensure compliance with all government legislative and local health requirements.




- Maintain and assure compliance with applicable International Council for Harmonisation of Technical Requirements for Pharmaceuticals for Human Use, Good Manufacturing Practices, Good Clinical Practice, Global Distribution Practice, local regulatory requirements, legal requirements, and World Courier Internal Guidelines (or any other so required).
- Comply with World Courier Standard Operating Procedures, which contain all specific instructions to develop the Depot daily activities, from the moment of reception of the products until the shipment/ delivery of the products to the sites.
- Perform periodic Depot Self-Inspections as required, to assure everything at the Facility is working as established in World Courier Standard Operating Procedures.
- Identify and report possible problems arising from personnel management that may be against working schedule.
- Manages the status of product to ensure expired stock is moved to Quarantine status.
- Required to be part of an on call roster 24/7 to provide telephone assistance as well as in person attendance for emergency response in case of any concern occurring at the facility in relation to temperature control of the product.
- Participate in reviewing and authoring global and local Standard Operating Procedures, Work Instruction’s and Tracking Reference Number documents
- Work in all temperature controlled environments including but not limited to
- +15 to +25°C




- +2 to +8°C
- -20 to -30°C
- Physically perform packing process of inbound, outbound and returned shipments using Cencora World Courier packaging products.
- Participate in occasional scheduled weekend tasks for stock control and balance sheet processes.
- Lead continuous Improvement initiatives to ensure processes are streamlined.
- Fully trained in the Clinical Enterprise Resource Planning.
- Willingness to be trained how to use Export Waiver Process equipment.
- Perform any other duties the employee has been trained for. Internal Communication and Information Sharing
- Keep Internal Stakeholders informed of the progress of their order and shipment.
- Collaborate with Internal Stakeholders to find appropriate resolutions to Clinical and Commercial matters to ensure ongoing client satisfaction.
- Liaise with the Transport Customer Service team in relation to World Courier transport bookings and ensure correct processes are followed.
- Provide information to all World Courier Australia business units to ensure work output is coordinated in an effective manner.
- Contribute to team and organisational wide discussions by sharing ideas, experiences and recommendations around improving the effectiveness and efficiency of the business. Teamwork and Collaboration
- Effectively collaborate with all Internal Stakeholders to ensure the function is operating effectively and efficiently, while maintaining a harmonious team environment. Policy and Procedure
- Comply with standard operating procedures and policies to ensure that the function is demonstrating consistent practices nationally and is in line with strategic objectives.
- Ensure World Courier Australia compliance with all government le

📌 Pharmacy Technician (Melbourne)
🏢 Creating healthier futures
📍 Melbourne