Job Description
SMAART Recruitment is partnering with a well-established Australian business operating in the technical equipment sector for commercial and residential environments. With a strong domestic and international presence, the company supplies specialized products to a diverse customer base and is continuing to grow its operations./n /n /nBased in Western Sydney, this is a hands-on leadership role where you'll manage a team of five and play a key role in delivering an exceptional customer experience./n /n /n The Role & Responsibilities/n /n /n
- Lead, coach and develop a team of five customer service professionals /n
- Monitor team performance, KPIs and service levels /n
- Manage escalated customer enquiries and ensure timely resolution /n
- Build strong relationships with customers and internal stakeholders /n
- Identify and implement improvements across customer service processes /n
- Work closely with sales, operations and other internal teams /n
- Support reporting, systems and day-to-day customer service operations /n
- Create a positive, accountable and customer-focused team culture /n /n About you/n /n /n
- Previous experience in a Customer Service Team Leader, Supervisor or similar role /n
- Experience in a technical, manufacturing, wholesale,



distribution or other product-based environment will be highly regarded. /n
- Proven experience managing and developing a team /n
- Strong communication, coaching and problem-solving skills /n
- Customer-focused with a hands-on approach /n
- Confident managing escalations and performance /n
- Strong organisational and time-management skills /n
- Experience with CRM/ERP systems /n
- Microsoft Dynamics and/or Navision/Business Central experience highly regarded /n /n What's on offer/n /n /n
- Salary of $90,000–$110,000 + super, depending on experience. /n
- Permanent full-time position /n
- Solid opportunities for internal career progression /n
- Regular office events and activities /n
- Onsite parking available /n
- Fully equipped gym onsite /n
- Stable, secure, and growing company /n
- Opportunity to manage and develop a team of five /n
- Supportive and collaborative working environment /n
- Opportunity to make a genuine impact across customer service and processes /n
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Location:
Western Sydney /n /n APPLY NOW or contact Jenna at SMAART Recruitment on 0448 665 730 or [email protected] for a confidential discussion.

📌 Customer Service Team Lead (Sydney)
🏢 Smaart Recruitment
📍 Sydney