Job Description
Applications Analyst/n /n /n /n We are currently seeking a graduate Applications Support Officer to support our client's Applications Team within their Information Technology Services function./n /n /n /n This is an excellent opportunity for a recent IT or Information Systems graduate to build hands-on experience in application support, user access management, service desk operations, documentation and business systems while developing a strong understanding of local government technology environments./n /n /n

About the Role
/n /n /n /n Working closely with the Applications Team, you will provide day-to-day support for business applications and assist with the administration of systems, user access, service requests and application documentation./n /n A key focus of the role will be supporting the administration of the Simplex property and rating system, maintaining accurate records and assisting with the triage and resolution of application-related support requests./n /n /n

Key Responsibilities
/n /n /n
- Assist with the administration and support of business applications and ticketing systems. /n
- Process and maintain user access requests in line with security and approval requirements. /n
- Create, modify, review and deactivate user accounts. /n
- Monitor, triage, categorise and assign application support tickets. /n
- Provide first-level support and resolve routine application issues where appropriate. /n




- Escalate complex issues to senior team members and vendors. /n
- Assist with testing and validation of application changes, upgrades and enhancements. /n
- Develop and maintain user guides, procedures, knowledge articles and support documentation. /n
- Document business processes, system configurations and support procedures. /n
- Conduct research into application functionality, best practices and emerging technologies. /n
- Assist with analysis and research to support business improvements and Applications Team initiatives. /n About You/n /n /n
- Information Technology /n
- Information Systems /n
- Business Information Systems /n
- or a related discipline. /n You will also bring:/n /n /n
- Strong written and verbal communication skills. /n
- Excellent attention to detail and organizational skills. /n
- Analytical and problem-solving abilities. /n
- A customer-focused approach with robust interpersonal skills. /n
- The ability to work collaboratively within a team. /n
- Proficiency in Microsoft Office applications. /n Desirable Experience/n /n /n
- Exposure to enterprise business applications or local government systems. /n
- Understanding of IT Service Management principles or ticketing systems. /n
- Experience developing documentation or process maps. /n
- Knowledge of user access management and information security principles. /n

📌 Application Analyst (Melbourne)
🏢 Granite Internatioonal
📍 Melbourne