Get AI-powered advice on this job and more exclusive features. Direct message the job poster from Talent Join this Managed Services organisation as a Network Operations Manager and lead a critical function at the heart of the business. Reporting to the Head of Networks, in your brand-recent role, you will be responsible for the performance, reliability, and continuous improvement of the Network Operations Centre (NOC). Leading two experienced NOC Team Leads and a dedicated support team, you'll ensure seamless network monitoring, incident response, and service delivery across a dynamic and growing organisation. This role is equal parts technical expert, strategic thinker, and people leader, driving a high-performance culture focused on operational maturity, customer satisfaction, and proactive network assurance. Key activities
- Oversee 24/7 NOC operations, ensuring prompt incident resolution and transparent communications during critical events.
- Collaborate with Engineering to prepare for future technologies and deliver best-in-class network observability and tooling.
- Act as the key escalation point, champion root cause analysis, and drive excellent service outcomes.
- Mentor Team Leads, inspire a culture of continuous improvement, and manage resource planning and shift structures.
- Track KPIs, enforce compliance, and lead operational reporting. Skills and experience
- Minimum 5-7+ years' experience in NOC or network operations leadership, ideally in a carrier-grade or wholesale telco environment.
- Deep technical knowledge of IP networking (BGP, MPLS, VPN), Cisco/Juniper infrastructure, and tools like SolarWinds, PRTG, Zabbix.
- Proven leadership skills with the ability to empower and develop high-performing teams.
- Familiarity with ITIL-aligned processes and ticketing systems such as ServiceNow or Remedy.




- Strong communication and stakeholder management skills.
- Understanding of GPON (Gigabit Passive Optical Network) will be highly regarded. Apply now to secure an interview or contact Dylan Tasker on 0408 804 929 for a confidential discussion. Join this Managed Services organisation as a Network Operations Manager and lead a critical function at the heart of the business. Reporting to the Head of Networks, in your brand-new role, you will be responsible for the performance, reliability, and continuous improvement of the Network Operations Centre (NOC). Leading two experienced NOC Team Leads and a dedicated support team, you'll ensure seamless network monitoring, incident response, and service delivery across a dynamic and growing organisation. This role is equal parts technical expert, strategic thinker, and people leader, driving a high-performance culture focused on operational maturity, customer satisfaction, and proactive network assurance. Key activities
- Oversee 24/7 NOC operations, ensuring prompt incident resolution and explicit communications during critical events.
- Collaborate with Engineering to prepare for future technologies and deliver best-in-class network observability and tooling.
- Act as the key escalation point, champion root cause analysis, and drive excellent service outcomes.
- Mentor Team Leads, inspire a culture of continuous improvement,



and manage resource planning and shift structures.
- Track KPIs, enforce compliance, and lead operational reporting. Skills and experience
- Minimum 5-7+ years' experience in NOC or network operations leadership, ideally in a carrier-grade or wholesale telco environment.
- Deep technical knowledge of IP networking (BGP, MPLS, VPN), Cisco/Juniper infrastructure, and tools like SolarWinds, PRTG, Zabbix.
- Proven leadership skills with the ability to empower and develop high-performing teams.
- Familiarity with ITIL-aligned processes and ticketing systems such as ServiceNow or Remedy.
- Strong communication and stakeholder management skills.
- Relevant certifications (CCNP, JNCIP, ITIL Foundation) preferred.
- Understanding of GPON (Gigabit Passive Optical Network) will be highly regarded. Apply now to secure an interview or contact Dylan Tasker on 0408 804 929 for a confidential discussion. Desired Skills and Experience
* IP networking (BGP, OSPF, MPLS, VPN)
* Network infrastructure (Cisco, Juniper, or equivalent)
* Network monitoring tools (e.g., SolarWinds, Zabbix, PRTG)
* ITIL-aligned operations, especially Incident and Problem Management
* Experience with ticketing platforms (e.g., ServiceNow, Remedy).
* Familiarity with carrier-grade network environments or wholesale/retail telco operations preferred Seniority level
- Seniority level Mid-Senior level Employment type
- Employment type Full-time Job function
- Job function Information Technology
- Industries Telecommunications Referrals increase your chances of interviewing at Talent by 2x Get notified about new Network Operations Manager jobs in Melbourne, Victoria, Australia. Melbourne, Victoria, Australia A$180,000.00-A$230,000.00 6 days ago Melbourne, Victoria

📌 Network Operations Manager (Melbourne)
🏢 Talent
📍 Melbourne