Job Description
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· Full Time Position /n
· Guaranteed base earnings /n
· Paths for career progression with a trusted national brand /n Discover a great place to work at Harvey Norman
- an Australian Retail icon in the home and lifestyle space. /n The Harvey Norman Fyshwick Customer Service Team is seeking a passionate, customer service focused Customer Service Manager to join them in delivering Great Service, Always to their customers. /n In this role you will: /n
· Actively manage Harvey Norman customer repairs & servicing /n
· Tag faulty products and liaise with our service agents & suppliers and keeping the service database up-to-date /n
· Keep our customers updated of the status of their repairs and ensure this is completed within an acceptable timeframe while providing outstanding customer service /n
· Assist with the department's admin duties including processing credit and debit invoices, claims, reconciliations, completing required finance paperwork following company procedures and reporting /n
· Run weekly reports for repairs/service jobs as required by the Proprietor /n
· Advise customers of arrival of stock and organise delivery as requested by the Proprietor /n
· Be Health and Safety conscious /n What we require: /n




· Experience in (or ability to work in) a customer focused, successful retail business /n
· Experience working in a high volume administration role /n
· Capacity to juggle multiple tasks with a versatile, 'can-do' attitude /n
· Customer service champion with very strong communication and interpersonal skills /n
· Familiarity with Australian Consumer Law (desirable) /n
· Friendly, outgoing, approachable and work well as a team member /n
· Ability to service customers while managing work tasks around their needs /n
· Going above and beyond to provide exceptional customer focused problem solving /n
· Experience of resolving customer complaints and making quick decisions to ensure happy customers and timely accurate /n services /n

What we offer
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· Generous staff discounts /n
· Harvey Norman is a strong advocate of career progression with a wide support network for professional development /n
· An setting where good performance is recognised and rewarded /n
· A flexible and positive work environment /n If this role exhilarates your passion for a new prospect then please submit your application for consideration. /n /n

📌 Customer Service Operations Manager (Canberra)
🏢 Harvey Norman
📍 Canberra