Job Description
About the Chance/n /nOur client is a leading provider of customer engagement and business technology solutions, supporting some of Australia's most recognised automotive, retail and service-based organisations. Due to continued growth, they are seeking an enthusiastic and customer-focused Customer Contact Centre Consultant to join their high-performing team./n /n /nThis role is ideal for someone who enjoys speaking with people, thrives in a fast-paced environment, and takes pride in delivering exceptional customer experiences. You'll be engaging with customers on behalf of a range of well-known brands, helping to strengthen customer relationships, improve satisfaction, and identify valuable sales and service opportunities./n /n /nThe Role As a Customer Contact Centre Consultant, will be 2
- 4 days a week and you will be responsible for conducting outbound customer contact campaigns via phone and email, following client guidelines and established quality standards./n /n /nSuccess in this role requires strong communication skills, attention to detail, the ability to navigate multiple systems simultaneously, and a genuine passion for providing a positive customer experience./n /n

Key Responsibilities
/n /n
- Conduct outbound customer calls on behalf of clients /n
- Follow campaign scripts and client requirements accurately /n
- Record detailed and accurate customer interactions and feedback /n
- Achieve daily productivity and performance targets /n




- Maintain high standards of data accuracy, spelling, and grammar /n
- Build rapport with customers and represent client brands professionally /n
- Actively listen to customer needs and capture relevant information /n
- Participate in ongoing coaching, quality assurance reviews, and training sessions /n
- Contribute to process improvements and administrative tasks as required /n About You To be successful in this role, you will have:/n /n /n /n
- Previous experience in a contact centre, customer service, telesales, appointment setting, or similar role /n
- Exceptional verbal and written communication skills /n
- A professional and friendly phone manner /n
- Strong listening and rapport-building abilities /n
- Excellent attention to detail and data entry accuracy /n
- Confidence working across multiple systems and applications simultaneously /n
- A positive attitude towards feedback and continuous improvement /n
- Strong organisational skills and the ability to manage competing priorities /n
- Demonstrated ability to meet or exceed performance targets /n At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, neurodiverse, people living with a disability and the LGBTIQA+ community./n /n You can read more about our commitment to diversity and inclusion at https://www.chandlermacleod.com/diversity-and-inclusion.

📌 Contact Centre Consultant (Syndal)
🏢 Chandler Macleod
📍 Syndal