Job Description
/n /n /n Across Australia Just Better Care provides in-home aged care and disability support services, supporting people to live independently. /n /n
- Explore the opportunity to develop your career in a growing industry /n
- Join a friendly, professional business that provides you with ongoing training and support /n
- Enjoy the benefits from joining a national network, whilst working locally /n /n /n Explore the opportunity to develop your career in the growing aged care and disability industry. We are currently looking for a Client Services Administrator/Scheduling Assistant to join our Central QLD team. Just Better Care professionals play a key role in helping families receive the care and support services they need. You will be the point of contact for Community. /n /n /n /n /n Position Purpose /n To coordinate client services and support worker rosters across aged care and disability support, ensuring services are scheduled efficiently and client enquiries are managed professionally and promptly. /n Key Duties and Responsibilities /n /n
- Coordinate and maintain client schedules and support worker rosters. /n
- Fill vacant shifts and arrange replacement support workers for planned and unplanned absences. /n
- Manage client cancellations, last-minute changes, and urgent scheduling requests. /n
- Respond to client calls, emails, and enquiries in a professional and timely manner. /n
- Communicate roster changes and service updates to clients, support workers, and relevant team members. /n
- Maintain accurate scheduling records, client information, and service documentation. /n
- Monitor unfilled shifts and follow up on outstanding scheduling issues. /n
- Escalate unresolved roster gaps,



client concerns, and potential service disruptions to management. /n
- Provide general administrative support to the client services and scheduling team. /n
- Maintain client confidentiality and comply with organisational policies and relevant procedures. /n /n Mandatory Requirements /n /n
- Hold a current Yellow Card or applicable NDIS Worker Screening Clearance /n
- Hold a current, unrestricted open driver's licence. /n
- Have access to a reliable, registered and roadworthy vehicle where required for work. /n
- Maintain current full comprehensive motor vehicle insurance for any personal vehicle used for work purposes. /n /n /n Essential Skills and Competencies /n /n
- Strong organisational and time-management skills. /n
- Excellent communication and customer service skills. /n
- Ability to manage competing priorities and last-minute changes. /n
- Strong attention to detail and problem-solving skills. /n
- Ability to work independently and collaboratively in a fast-paced environment. /n
- Professional, compassionate, and client-focused approach. /n
- Previous experience in the industry. /n
- Sound computer skills /n /n /n

What we offer
/n /n
- Training & professional development opportunities (including free access to online learning tools & programs) /n
- Friendly, flexible and supportive work workplace /n
- Access to our free Employee Assistance Program /n
- Staff recognition programs /n
- Ongoing support and advice from experienced, friendly, local office staff /n /n Next steps:/n If you would like to join our growing team of Community Support Professionals and become part of our friendly, professional network please Apply today. /n /n /n /n

📌 Client Services Administrator (Rockhampton)
🏢 Just Better Care
📍 Rockhampton