Job Description
/n The Department of Families, Fairness and Housing (DFFH) works hard to create equal opportunities for all Victorians to live a /n /n protected, respected and valued life. /n /n /n Our areas of focus are child protection, housing, disability, the prevention of family violence, multicultural affairs, LGBTIQA+ /n /n equality, veterans, women and youth. The work we do benefits thousands of Victorians, particularly those who are /n /n disadvantaged and vulnerable. /n /n /n We work in a variety of community-based settings, including people's homes, residential facilities and secure settings across /n /n metropolitan, rural and regional Victoria. /n /n /n We are committed to developing and supporting a workforce that is well equipped and highly motivated. All jobs can be /n /n worked flexibly, and we encourage applications from Aboriginal and Torres Strait Islander people and people from diverse /n /n backgrounds and abilities. /n /n /n If you're having any trouble viewing this ad and would like it or any attachments in an accessible format (such as large /n /n print), please don't hesitate to get in touch with the contact person listed /n /n on the ad. /n /n /n For more information on working with us and our recruitment process, please visit Department of Families, Fairness and /n /n Housing Victoria | Jobs (www.dffh.vic.gov.au/jobs) /n THE ROLE /n The Reception Services Officer is a critical position, providing the first impression of the Department of Families, Fairness and Housing. Utilising good communication and interpersonal skills, Reception Services Officers fulfil a crucial role in assisting clients, the general public and other service providers with the purpose of their contact and providing accurate,



up to date information or a referral to the right person/agency. /n Reception Services Officers also undertake general administrative tasks to support the Area. /n ACCOUNTABILITIES INCLUDE /n /n
- As part of a team, deliver a high-quality telephone and reception counter service to clients, service providers and members of the public by maintaining a welcoming and professional manner, acknowledging all visitors and callers, respecting diversity and responding promptly to their needs in turn. /n
- Attend appropriately to each individual enquiry by taking a helpful approach, establishing the purpose of the visit or call, assessing the service required and providing the appropriate response. /n
- Maintain effective working relationships, liaise efficiently and professionally with all levels of staff. /n /n Please open the position description to read more. /n

HOW TO APPLY
/n Applicants are encouraged to apply online. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats. /n Applicants are required to submit a CV and Cover Letter (max 2 pages) outlining their suitability to the role in line with the Key Selection Criteria. /n Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process. /n Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening. /n For more information on working with us and our recruitment process, please visit Department of Families, Fairness and Housing Victoria | Jobs (www.dffh.vic.gov.au/jobs) /n Please apply to submit your interest in this position. /n

📌 Reception Services Officer (Ballarat)
🏢 Department Of Families, Fairness And Housing
📍 Ballarat