Job Description
/n About the Business and Team /n At SLR, our purpose is to Make Sustainability Happen. SLR is an international environmental consultancy with a globally recognised reputation for providing high quality, tailored services. With over 1,200 staff across 35+ disciplines in the APAC region, we provide a high standard of advice and support on a range of sustainability challenges to a growing client base of businesses, regulatory and governmental organisations. We are proud to be one of the few leading international specialist environmental consultancies. /n /n Tyton Ecological Intelligence (Tyton) builds AI-first platforms for ecological monitoring at landscape scale. Our products, TytonAI and TytonIQ, combine machine learning, high-resolution aerial imagery (drone, aircraft and satellite), and cloud analytics to automate vegetation classification, rehabilitation monitoring, weed mapping and biodiversity assessment across thousands of hectares. /n /n TytonAI is already deployed across major mining operations in Western Australia, and we’re now expanding this capability for broader global use. Learn more about Tyton and our technology at www.tytonei.com. /n /n /n

About the Role
/n We are looking for a Customer Success Lead, to join Tyton/Spectrum Ecology & Spatial, part of SLR Consulting, at a pivotal point in our growth, based in our Leederville office. /n /n The key focus on this role, will be to drive Tyton, our ecological monitoring software to a growing network of specialist ecologists. Beginning in APC and expanding globally over time. You’ll help ecology teams adopt Tyton, effectively by developing training, internal champions and workflows. /n /n You will work with external customers throughout their journey, supporting the sales team during pre-sales,



onboarding and helping customers achieve value from the platform and ensuring continuous improvements by incorporating feedback into product development. This is an opportunity to play a central role in shaping how Tyton supports its users as we scale. /n /n /n

Key Responsibilities
/n At Tyton, you’ll work with technology that brings together ecological monitoring, machine learning, spatial data and smart analytics to solve real-world environmental challenges. /n /n You’ll work with ecologists, environmental teams and major organisations managing ecosystems across Australia and internationally, while being part of a collaborative and supportive team. /n /n As Customer Success Lead, you will: /n /n
- Drive adoption of Tyton across our network of ecologists, developing training, workflows and internal champions to ensure teams get maximum value from the platform. /n
- Support pre-sales, working with the sales team to qualify opportunities, understand customer needs and demonstrate how Tyton can solve real-world problems. /n
- Own customer onboarding, helping new clients configure their accounts and workflows and become confident users of the platform. /n
- Support ongoing customer success, helping customers achieve their project goals and triaging technical issues where required. /n
- Deliver product demonstrations and training, and develop transparent documentation, guides and training materials. /n
- Represent the voice of the customer,



providing structured feedback, enhancement requests and usage insights to the product team to help inform the roadmap. /n
- Demonstrate customer value, helping develop case studies, success stories and evidence that communicates Tyton’s impact to prospective and existing customers. /n /n /n /n Skills & Responsibilities /n /n
- 5+ years’ professional experience in customer success, implementation, account management or a similar customer-facing role, ideally across multiple stages of the customer journey. /n
- The ability to operate both strategically and tactically — helping shape how customer success should work while being comfortable delivering it hands-on. /n
- Exceptional communication and interpersonal skills, with the ability to work effectively with customers, ecologists, sales teams and technical product teams. /n
- Strong organisational skills, attention to detail and the ability to manage multiple customers and priorities. /n
- Strong technical aptitude and confidence working hands-on with software, data and workflows, with the ability to quickly learn new tools and train others. /n
- Comfort working in a growing, evolving environment where processes are still being developed. /n
- Willingness to travel across the APAC region as the rollout progresses. /n /n /n Highly regarded /n /n
- Experience with GIS or spatial technologies, as spatial data and workflows are central to the Tyton platform. /n
- A background in environmental science, ecology or a related discipline. /n
- Experience working with the mining or resources sector, where many of Tyton’s customers operate. /n /n /n Desirable /n /n
- Experience with customer support platforms or CRM software. /n

📌 Customer Success Lead (Perth)
🏢 Slr Consulting
📍 Perth