Job Description
Description/n /n Rentokil is looking for an organised Service Coordinator with strong administrative and communication skills to join the team in Lidcombe, Sydney on a full-time basis. /n /n At Rentokil Initial, we are proud to be the global expert in pest control, hygiene, and indoor plant care. What sets us apart is our people. We are a friendly and supportive team driven by a passion to help protect people, enhance lives, and preserve our planet, every day. /n /n The core responsibilities in this role include: /n /n
- Organising and scheduling regular field service activities for the Pest Control team /n
- Ensuring all Service Technician visits are loaded within set time frames and variances from divisional expectations are reported to the line Manager /n
- Organise installations and jobs for completion within divisional time frames and expectations /n
- Respond to customer enquiries/complaints on service and, where required, arrange necessary non-routine service calls /n
- Deal with all paperwork and administration related to service activities and routing of documents for entry into the Branch Contracts Computer System /n
- Ensure all daily routines completed by technicians are recorded in accordance with divisional requirements /n
- Provide ongoing reports requested by management in relation to such items as state of service, jobs,



customer service history, specific technician productivity, and customer retention /n
- Maintain reporting spreadsheets within timeframes /n /n /n The ideal candidate will have: /n /n
- Excellent phone etiquette /n
- Robust written and verbal communication skills /n
- Strong computer skills /n
- Ability to give clear instructions /n
- Strong collaboration skills /n
- Strong time management skills /n
- Previous experience in a similar role, or fast-paced office environment /n /n /n As part of the recruitment process, you will be required to complete the pre-employment medical and reference checks. /n If the idea of working in a highly collaborative, friendly, yet busy and hardworking team organisation that is on a growth trajectory sounds like you, please get in touch /n /n Employees Testimonial: /n "The team culture is inclusive, family-oriented and feels like a small business even though it is global" /n Lisa Craker /n /n “I love working at Rentokil
- I love how the internal team bands together and getting to work with different customers every day.” /n Matt Jones /n /n “The onboarding and training I’ve received has been amazing.” At Rentokil Initial, there’s a real focus on teamwork, collaboration, support and communication.” /n Renay Fagan /n

📌 Service Coordinator (Sydney)
🏢 Rentokil Initial
📍 Sydney