Job Description
The Company Our client is a well-established Government organisation committed to delivering exceptional customer experiences and making it easier for customers to access Government services./n /n /nThey are currently seeking motivated Call Centre Officers to join their high-performing and dynamic team in an exciting contract opportunity ASAP on a contract basis, based in Parramatta with hybrid working arrangements available./n /n /n The Job/n /n Reporting through to a Team Leader, you will be responsible for the following duties:/n /n /n
- Respond to enquiries and communicate effectively with internal and external stakeholders to deliver high-quality customer service. /n
- Accurately process customer applications and data within required timeframes using relevant systems. /n
- Maintain accurate records of customer communications and feedback. /n
- Provide effective administrative support, including data entry, word processing and spreadsheet use. /n




- Perform general administrative tasks to support team operations. /n /n You/n /n To qualify for this opportunity, you must have experience in the following areas and possess the personal qualities below:/n /n /n
- Minimum six months’ experience in a contact centre or high-volume processing environment. /n
- Experience working in the government sector is desirable. /n
- Robust written and verbal communication skills. /n
- Ability to work across multiple systems simultaneously. /n
- Demonstrated customer service skills with strong attention to detail /n /n

How to apply
/n /n Our client is seeking candidates who can join their team immediately. To apply, please submit your application via the relevant job board./n /n /n Please note that only shortlisted candidates will be contacted.

📌 Call Centre Officer | NSW Government (Sydney)
🏢 SB Recruitment
📍 Sydney