Job Description
/n Tasks:/n /n /n /n
- Serve as the first point of contact for customers seeking technical assistance over the chat, phone or email /n
- Perform remote troubleshooting through diagnostic techniques and pertinent questions /n
- Determine the best solution based on the issue and details provided by customers /n
- Walk the customer through the problem-solving process /n
- Direct unresolved issues to the next level of support personnel /n
- Provide accurate information on IT products or services /n
- Record events and problems and their resolution in logs /n
- Follow-up and update customer status and information /n
- Pass on any feedback or suggestions by customers to the appropriate internal team and to our development/product partner /n




- Identify and suggest possible improvements on procedures /n /n /n /n /n Requirements/n /n About You:/n /n /n /n
- Tech savvy with working knowledge of office automation products, databases and remote control /n
- Positive understanding of computer systems, mobile devices and other tech products /n
- Ability to diagnose and resolve basic technical issues /n
- Proficiency in English /n
- Excellent communication skills /n
- Customer-oriented and cool-tempered /n
- BSc/BA in IT, Computer Science or relevant field
- N/A if still at university /n
- Commitment to work 3-4 days per week for a 12 weeks period /n /n /n /n /n

📌 IT Helpdesk Internship (Perth)
🏢 Premium Graduate Placements Australia
📍 Perth