Job Description
/n Help Us Shape the Future of Aged Care /n If you’re great with people, skilled at guiding clients towards great care outcomes, and love solving problems – this could be the opportunity for you. /n /n Trilogy Care is growing fast and we’re looking for empathetic, curious, and capable people to join us on our journey. This is your chance to be part of a rapidly expanding organisation where your work truly makes a difference every day. /n /n Role Overview /n As an Accounts Support Partner, you will be the first point of contact for all accounts-related inquiries from our Clients and Service Providers. Every call presents a unique challenge, requiring you to assess the needs of the caller, navigate investigation pathways, and provide resolutions in line with business guidelines and compliance standards. /n /n What You’ll Do /n /n
- Handle high-volume inbound calls and enquiries in a structured support environment, ensuring every interaction is timely, skilled and client-focused /n
- Be the first point of contact for clients requiring assistance with invoices, account statements, payments, and reimbursements /n
- Manage client accounts by identifying discrepancies and resolving billing or payment issues efficiently and accurately /n
- Deliver outstanding customer service through prompt, clear communication across phone and email /n
- Build meaningful client relationships by understanding client needs and providing tailored, solution-focused support /n




- Collaborate with internal teams to resolve complex queries and ensure seamless account management and an exceptional customer experience /n
- Use multiple systems and CRM platforms while maintaining accuracy, speed and attention to detail /n /n /n What You’ll Bring /n /n
- Recent contact centre experience, confidently handling high-volume inbound calls /n
- Excellent communication and active listening skills, with a customer-first mindset and positive attitude /n
- Strong problem-solving ability, using critical thinking to investigate issues and resolve them effectively /n
- Tech-savvy capability, comfortable using Microsoft Office 365 (especially Excel) and learning new systems quickly /n
- High attention to detail, ensuring accuracy in financial transactions, billing records and client account management /n
- Empathy, resilience and adaptability, remaining calm under pressure while supporting older Australians and their families /n
- A collaborative, team-oriented approach, with a friendly phone manner and ability to build rapport quickly /n
- Experience with accounting software such as MYOB, QuickBooks or SAP (desirable but not essential) /n /n /n Why Trilogy Care? /n /n
- Expansive new King Street office with excellent facilities,



close to public transport, cafes, and restaurants /n
- Vibrant business & team culture with regular social events /n
- Ongoing training workshops and support from Learning & Development, peers, and managers /n
- EAP support for you and your immediate family /n
- Employee discounts on groceries, fuel, utility bills, wellness and more /n /n /n Unlock your Potential with Trilogy Care /n Behind every hour of care we deliver is a smart, tech-enabled team rethinking how aged care operates. At Trilogy Care, we’re going beyond compliance and coordination – we’re applying AI, automation and operational design to deliver better client experiences and better employee ones. Every staff member has access to generative AI tools, training, and time to experiment – not just the Tech team Whether you’re in care, finance, people & culture, growth, or support, you’ll be part of an industry-first AI movement where we reward ideas that improve care outcomes, safety, efficiency or team wellbeing. /n /n Please note /n To join our team, you’ll need to have full Australian work rights. As part of our standard recruitment process, we’ll also conduct a working rights check, police check and request professional references during onboarding. /n /n We appreciate the interest of recruitment agencies but kindly ask that resumes not be submitted unless a prior agreement is in place. Trilogy Care will not accept responsibility for any fees related to unsolicited resumes. /n /n /n

📌 Customer Service (Brisbane)
🏢 Trilogy Care Pty
📍 Brisbane