Job Description
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Job Description
/n /n /n Veterinary Referral Hospital Dandenong /n Client Services Representative /n Part time (28hrs/week) | 6 month Maternity Leave Contract | Commencing January 2027 /n Are you passionate about animals and providing outstanding customer service? Veterinary Referral Hospital Dandenong is seeking a Client Services Representative to join our team. /n In this role you’ll be the first point of contact for our clients, playing a vital role in ensuring a smooth and supportive experience for both pets and their owners -particularly in urgent and high-pressure situations. We’re looking for someone who is reliable, adaptable, and able to remain calm and professional at all times. /n

Key Responsibilities
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- Act as the first point of contact for all client interactions, both in person and over the phone /n
- Manage a multi-line switchboard, including handling high volumes of calls efficiently /n
- Triage and respond appropriately to emergency patient enquiries, escalating when required /n
- Coordinate appointments, inquiries, and client communications /n




- Maintain accurate client records and documentation /n
- Provide clear information on services, pricing, and hospital policies /n
- Liaise with veterinary staff to support seamless patient care /n
- Process payments and handle basic financial transactions /n
- Ensure the reception area is clean, organised, and welcoming /n
- Assist with general administrative tasks as required /n /n About You /n /n
- Previous experience in a client service role (veterinary or healthcare experience highly regarded) /n
- Confident managing a busy switchboard and high call volumes /n
- Ability to remain calm and composed in stressful or emergency situations /n
- Strong communication and interpersonal skills /n
- A team player who can also work independently when required /n
- Excellent organisational and multitasking abilities /n
- Passion for animals and commitment to excellent customer service /n
- Availability to work a variety of shifts, including evenings, weekends, and public holidays (day and evenings) /n /n Apply Today /n /n

📌 Client Services Representative (Melbourne)
🏢 Greencross Pet Wellness
📍 Melbourne